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West Fraser

OTM Application Support Analyst

Quesnel, BC
Full Time
A month ago

West Fraser, north America’s largest lumber producer is a growing, diversified wood products company with locations in western Canada and the southern United States. Recognized as one of Canada's Top 100 Employers six times, our IT team continues to grow. With multiple locations, we are larger than many startups! We are implementing new technology and the successful candidate should be a self-motivated achiever who gains satisfaction from providing excellent support services and thrives in a team-based environment. Our Information Technology group in Quesnel, BC has an opportunity for an:

OTM Application Support Analyst

We are looking for an Oracle Transportation Management (OTM) Techno-Functional expert to be the primary support for our OTM application. You will work closely with the business, provide hands-on technical work, as well as functional work configuring OTM for various business requirements.

  • Field incoming problem tickets from end users to resolve application and software issues
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Participate in the design, development, and delivery of software applications training programs and individual classes
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
  • Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs and applications
  • Assist in defining software development project plans, including scoping, scheduling, and implementation
  • Conduct research on emerging application development software products, languages, and standards in support of procurement and development efforts
  • Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues could remove

Position Requirements:
  • Post-Secondary degree, diploma or equivalent experience
  • 3+ years of previous IT Application Support
  • Functional
    • Strong functional knowledge of: a transportation management system, preferably OTM; and the Transportation Industry are desirable. Specific emphasis on rail, ocean, and truck modes of shipping
    • Experience with JD Edwards
    • Hands on setup and configuration experience working with OTM rates
    • Ability to handle and migrate OTM specific customizations to other environments
    • High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation
    • Ability to develop and maintain constructive and cooperative working relationships
    • Familiarity with supply chain, procurement, financial, and logistics business processes and concepts
    • Solid understanding of end-to-end financial concepts, including but not limited to auto-pay, invoice matching, voucher creation, and financial reporting
    • Ability to manage, create, and maintain user roles, menu’s, screens, and security components for systematic user management
    • Good understanding of carrier management and carrier tendering cycles, including CLM’s, EDI messages, tender notifications, and payment notifications
  • Technical
    • In-depth Knowledge of OTM Architecture including interfaces, integration, server configuration, and property management or some other transportation management system
    • Ability to develop, tune and execute complex SQL queries and analyze the results
    • Creating/modifying SQL saved queries & agent work flows to support constantly changing business needs
    • Basic knowledge of data warehousing concepts like facts, dimensions, and ETL
    • Excellent knowledge on Automation agents, OTM Workflows, and OTM Configurations
    • Advanced knowledge of database design, maintenance, purging, and data management
    • Knowledge of XML and X12 EDI documentation structure
    • Knowledge of OTM integration methodologies, XML interfaces, and use of the integration manager and transmission manager
    • Strong integration experience with other ERP’s, with solid understanding of typical order to shipment flows and master data management concepts
    • A good understanding of troubleshooting concepts within OTM, including planning issues, integration failures, and the use of log files

West Fraser is currently looking for individuals who are interested in a full time, long-term career in a modern mill environment. We offer an excellent compensation package including a competitive salary, excellent benefits, and an outstanding pension plan. Safety is one of West Fraser’s core values and our employees can expect a challenging, stable work environment with career development opportunities.

Quesnel has a population of approximately 25,000 and features all major conveniences, including its own airport. Quesnel offers affordable housing, modern recreational and educational facilities, regular community events, as well as unlimited recreational activities for the outdoor enthusiast. It doesn’t take long to feel part of Quesnel’s welcoming community.

If this position sounds like the career for you, apply today in confidence, by submitting your resume and cover letter at

We thank all candidates for their interest; however, only those selected for an interview will be contacted.
Information Technology