Éminence Organic Skin Care
Order Services Representative
Closing Date for applications: 9pm PST on Sunday, October 16th, 2016
Update: Monday, October 17th - Callbacks and interviews have begun, but applications submitted immediately are still welcomed and considered.
Competitive Salary, Bonuses, Extended Health Benefits, Wellness Program, Product Discounts and Green Transportation Incentives
Location: Broadway and Cambie, Vancouver
Application: Please send a cover letter and resume to Elaina at email@example.com with ‘Order Services Representative” application’ in the subject line.
For more information on Éminence Organic Skin Care, please visit www.eminenceorganics.com.
Éminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. Our products embody half a century of herbal craftsmanship and experience, and several centuries of unsurpassed skin rejuvenation techniques unique to Hungary. All of our products are handmade, using only the freshest ingredients known to nature without harming animals or using any harsh chemicals. Our ingredients are hand-picked and hand harvested to ensure premium quality. Every ounce of Éminence products receives personal attention to produce and package.
Éminence cares about the environment and integrates sustainable practices into every part of our business, including planting a tree for every product that we sell.
Éminence Organic Skin Care is the leading name in the field of Organic Skin Care. Éminence Organic Skin Care is renowned as the most unique and effective line of natural skin care products on the market today.
Éminence has been voted “Favourite Skin Care Line” by skin care professionals 7 years in a row and is considered #1 for skin care results in the natural & organic spa industry. Additionally, Éminence has won multiple “Best of the Best” readers’ choice awards for the best skin care products available – awards that are the most unbiased, prestigious honours given in the industry today.
Since Éminence’s arrival in North America, Éminence’s business has experienced tremendous growth in every major market in North America and has created distribution channels in over 50 countries.
Currently with over 250 team-members worldwide, and with thousands of dedicated and loyal spa and salon business partners, Éminence has products which touch millions of faces and bodies across North America and throughout the world each year.
Our Core Values
Extraordinary Service, Infectious Enthusiasm, Sincere Respect, Supportive Teamplay, Proactive Reliability, Passionate Dedication.
The Order Services Representative is responsible for the duties associated with processing Customer returns as well as the timely and accurate entry of Customer orders, generating Customer invoices, and also processing payments as needed. The Order Services Representative therefore needs to be organized, detail-oriented, technologically savvy and investigative, as well as having impeccable Customer service & multitasking abilities.
Reporting and Peer Relationships
The Order Services Representative reports to the Order Entry & Admin Team Lead. The Order Services Representative works together with other members of the Order Entry and Customer Care Teams, Inside Sales Representatives, Product Support Representatives, Accounts Receivable Representatives and Shipping Clerks.
Roles and Responsibilities
Return creation and tracking
Return Policy Expert
- Compare order data in the system with source documents to detect errors
- Contact Inside Sales Representatives to resolve any problems or questions with the order
Perform any other duties as required