You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
Shoppers Drug Mart

Operations Team Lead

Burnaby, BC
Full Time
4 days ago
150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

About Us:

Central Pharmacy Services is a division of Loblaw/Shoppers Drug Mart that centrally fills prescriptions for patients and provides other prescription processing services. These centralized services enable the Pharmacist and team at Shoppers Drug Mart locations to spend their time focusing on what is important - the patient! We pride ourselves in having awesome team spirit!

We have a great benefits package, Shoppers Drug Mart discount, gym discount, RRSP/Pension plans and Employee Share Ownership Plan!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada, making your career opportunities within our larger organization - endless!

Take ownership and find more ways to care about our local Shoppers Drug Mart stores in a career at Shoppers Drug Mart Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Job Summary:

The Operations Team Lead, CPS CPAK will assist the Operations Manager in efficiently overseeing the day to day workflow process of their team within Operations, and to ensure optimal customer service delivery, and the needs of the staff and the organization are met . The Operations Team Lead will provide coaching, and leadership to their team, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will lead efforts to integrate, standardize and reinforce the processes and protocols required to provide the best services to facilities and clients in full compliance with regulatory requirements and best practice standards. As an Operations Team Lead, you will also be responsible for performing the functions of your team members as necessary, including proper fulfillment of orders.

What you will do:
  • Oversee the workflow processes to effectively prioritize and manage efficiencies within your team - make operational decisions including task assignments/reassignments
  • Oversee a team of Pharmacy Assistants, Registered Technicians and Pharmacists
  • Responsible for ensuring necessary coverage in both production and product verification and timely and accurate completion of payroll runs
  • Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients
  • Regularly meet with the Pharmacy Management Team as required, to share information, solve problems, improve efficiencies, and develop and revise policies and procedures to ensure optimal pharmacy operations and drive continuous improvement
  • Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes
  • Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback
  • Responsible for the timely investigation and action plan of pharmacy incidents
  • Plan and implement the training of new hires
  • Ensure effective integration of new team members to the organization
  • Ensure the effective completion of all projects and tasks within the operation
  • Ensure colleague compliance with guidelines (Health and Safety) and Standard Operating Procedures (Policy for Conduct, Quality Assurance)
  • Provide guidance to team members on building strong relationships within the site by reinforcing and expecting use of CORE values and Blue Culture
  • Maintain a collaborative and productive working relationship with other members of the management team and other departments
  • In addition to team lead ership and administrative duties, the team lead will spend a portion of time performing job duties of the production and verification (if applicable) team members

What you will need:
  • A minimum of three (3) years of pharmacy work experience
  • A minimum of one (1) year of lead ership experience is considered an asset
  • Strong lead ership skills, demonstrated ability to manage others and experience building highly effective teams while adhering to company values and policies
  • Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months
  • Leadership and management qualification or willingness to obtain is considered an asset
  • Strong computer skills with the ability to navigate through a variety of computer systems quickly
  • Ability to lead and influence cross functional team s
  • Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated and environment
  • Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment
  • Excellent organization and time management skills
  • Excellent leadership, communication, customer service, and interpersonal skills

This role requires employees to be flexible to work a variety of shifts during the business' hours of operations, which include night or weekend shifts and statutory holidays. The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Management and Executive