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Operations Strategy Analyst

Vancouver, BC
Full Time
A month ago
What's Bench? Check us out in Fintech Impact, Perkins + Will, Daily Hive, BC Business, our Instagram, and our Blog.

We acknowledge that Bench headquarters is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

We're a committed and talented group of diverse people working hard to solve a real, universal problem for millions of entrepreneurs: businesses need to understand their financial performance, but for many smaller ones, this means a trade-off between doing their books and running their businesses. Bench solves this dilemma by taking bookkeeping off of their hands. We've paired smart humans with incredibly powerful software to develop the fastest, most efficient bookkeeping service in history. This lets us provide monthly and yearly financials at an incredibly accessible price, giving business owners the time, confidence, and knowledge they need to be successful.

Bench is growing fast. Recently, we've onboarded our 9000th client and our 500th employee. We have a clear, funded path to profitability, and a roadmap that we believe will rapidly accelerate the trajectory of our business. We're looking for the brightest minds who love solving tough problems to join us on this incredible journey, in pursuit of bringing financial mastery to our clients.

What's in store for my role as the Operations Strategy Analyst?

You will dive into the action and not only help us diagnose problems and identify opportunities, but help the company tackle them head-on. You'll be an influencer and a key contributor to driving the success & growth of a company that's changing what's possible in the industry. Are you up for the challenge?

Amongst other areas of strategic planning and analysis, one of the functions you will be owning is our workforce planning and forecasting. With half of Bench's headcount dedicated to operations, you will be in charge of analyzing and predicting the key drivers that inform our staffing models for each Bench service line. This requires an aptitude for numbers and an ability to spot and adapt to trends at a drop of a hat. You will be a critical player in ensuring Bench delivers the most efficient bookkeeping service in the world.

If you'd like to apply your analyst expertise to a dynamic, high-growth environment, this role may be exactly what you're looking for. Reporting to our Senior Operations Analyst, you will have the opportunity to hone your skill set with the support of a high-performing, collaborative team.

Here's some of the things you'll get to work on:
  • Collaborating with our Finance team to redefine and optimize the Operations financial model
  • Building systems to connect day-to-day planning with long term forecasts to ensure that tactical decisions align with our latest analyses
  • Analyze big problems and help understand their impact on business performance
  • Work with large data sets to summarize and analyze results
  • Standardizing reporting on key operations efficiency metrics and communicating findings to senior leadership

To be successful in this role, you'll need to have:
  • 1-3 years of experience in accounting, finance, consulting, strategy, business intelligence or a related field
  • Degree in Business, Economics, Engineering, or other quantitative field
  • Experience translating complex business problems into clear drivers and structured models
  • Excellent Excel / Google Sheets skills; experience with BI tools and SQL; Tableau experience a plus
  • Exceptional analytical skills and intuition
  • Comfort working with quantitative and qualitative data
  • Experience communicating recommendations effectively to senior leadership

You're an even better fit if you have:
  • A nose for value: You can take a big-picture perspective to identify and stay focused on what's most important
  • Appreciation for systems: You can connect the dots and figure out the best solution for Bench, not just the stakeholders you're working with
  • Intellectual curiosity: It's not enough for you to know the what - you want to know the why. You are energized by challenging problems, and are persistent/ resourceful in your efforts to solve them
  • Startup hustle: You are highly motivated, proactive, comfortable with change and ambiguity. You have a humble, team-player attitude and are ready to pitch in wherever you are needed most

The extra details:
  • This is a full-time permanent position because we want to spend lots of time with your wonderful self!
  • Our office has gone fully remote! We'll set you up with everything you need to work from home, from day one.
  • This position offers an annual salary, stock options, and an extended benefits package that includes health, dental, and vision.

We believe that unchecked biases disproportionately impact the most marginalized people in society-including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we are all less. At Bench, we don't stand for tokenism. We stand for representation.
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