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Operations Coordinator, Inter-Campus Operations, BC Children's & Women's, Vancouver BC

Full Time
18 days ago
Operations Coordinator, Inter-Campus Operations,

BC Children's & Women's Health Centre,

Vancouver BC

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

The Operations Coordinator provides technical and operational support through the coordination of contracts and operational documentation for the Inter-Campus Operations management team; manages and coordinates document distribution, schedules formal communications with private partners, subcontractors and PHSA stakeholders; prepares and maintains comprehensive document control records and tracking mechanisms; tracks, monitors, and audits key performance indicators; monitors facility service levels, ensures compliance with the Project Agreement and participates on various committees and task groups. The Operations Coordinator is actively involved in the planning, development, implementation, and evaluation of projects, and maintains primary project coordination responsibility within three key areas; housekeeping, food services and P3 Operations.

What you'll do

  • Provide technical and operational support through the coordination of contracts and operational documentation for the Inter-Campus Operations management team; provide control point for all key operational documents including communications from P3 partners, legal counsel and internal and external stakeholders; review incoming Requests for Information, Submittals, correspondence, reports, inquiries and instructions; determine requirements and refers matters as required to the appropriate PHSA stakeholder.
  • Establish procedures and maintains comprehensive document control records; create and maintain tracking mechanisms for items including Requests for Information, Submittals and Work Requests; maintain relevant files and follows up to ensure that needed action has been taken; act as liaison in coordinating matters between the site management team, internal stakeholders and private partners.
  • Draft, edit and format documents, such as responses to Requests for Information and Advices; forward to the appropriate person for approval; monitor processes and responses for compliance with the Project Agreement.
  • Coordinate and maintain Project Agreement data and related changes over the life of the Agreement; ensure operations information is current and relevant.
  • Track, monitor and audit key performance indicators within the Project Agreement; monitors facility service levels to ensure Project Agreement compliance, operational standards and client satisfaction levels are met; tracks, report and follow up on site operational issues and deficiencies; escalates issues as required.
  • Liaise with Inter-Campus Operations leadership, internal stakeholders and private partners on meeting operational deliverable goals.
  • Establish and maintain an effective network of relationships and influence so as to promote achievement of project objectives and / or resolution of issues; develop and maintain appropriate communication processes to ensure timely exchange of information with internal and external stakeholders; refer matters to appropriate staff as required and ensure appropriate follow up.
  • Maintain an understanding of PHSA's deliverables and commitments as set out in the Project Agreement; provid technical guidance as to compliance with those deliverables and commitments.
  • Provide support to Inter-Campus Operations leadership in the planning and coordination of designated projects for the Teck Acute Care Centre; support consultation with relevant departments, preparation of project specifications, cost estimates, options analysis and recommendations on implementation; support the development of project plans; coordinate implementation with site stakeholders.
  • Plan, coordinate and approve minor works requests; liaise with department leads, internal support services, P3 partner and / or external vendors to ensure changes are in compliance with Project Agreement.
  • Participate on various committees, teams and task groups.
  • Participate on special projects and assignments as requested; perform research, collect and analyze relevant data and produces required reports.

What you bring

Education, Training and Experience

  • A Diploma in Project Management, Building Technology or related discipline plus three (3) to five (5) years of recent related experience in project management support, food services, housekeeping, real estate or facilities planning within a large complex organization, or an equivalent combination of education, training and experiences. Is aware of own assumptions, values, principles, strengths and limitations.

Skills & Knowledge
  • Ability to work independently and in cooperation with others.
  • Ability to organize, plan, prioritize, multi-task, and problem solve.
  • Ability to work independently using initiative and judgment with little or no direction. Excellent written and verbal communications.
  • Demonstrated ability to work under pressure and in a changing environment.
  • Proven ability to develop and maintain effective working relationships with others both within and outside of the organization.
  • Demonstrated working knowledge of project specific software, terms and methodologies.
  • Knowledge of personal computers, including related word processing, spreadsheet and database management software applications.
  • Physical ability to carry out the duties of the position.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have; knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time

Wage: $60,427 - $86,863/yr. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 4500 Oak Street, Vancouver BC V6H 2N9

Hours of Work: 800-1600, Mon - Fri

Requisition # 146616

What we do

BC Children's & Women's Health Centre is part of the Provincial Health Services Authority (PHSA). BC Children's Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BC Children's & Women's Health Centre are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of June 8, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
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About Childrens and Womens Hlth Cntr

BC Children's Hospital (BCCH) cares for the province's most acutely ill or injured children and youth, provides developmental and rehabilitation services to children and youth throughout BC...

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