Hyperwallet is a leading provider of online and mobile payments, card products, and technological financial solutions to global enterprise customers.
At Hyperwallet, we LOVE our customers, and we’re looking for smart, experienced, “can do” people with an innate desire to enhance the customer experience. We value diversity, creativity, equal opportunity, and are always on the lookout for bright and talented individuals to join our team. We are proud to provide exceptional working conditions that include competitive salaries, a comprehensive benefits plan, and a flexible working environment for our team members.
We are looking for an individual who seeks challenge and change, strives in a fast paced environment, and thrives on producing optimum customer experiences. Our goal is to have great ideas become products, services and ultimately phenomenal customer experiences.
We are looking for driven team players whose ultimate goal is to establish excellent customer based experiences with our company. Demonstrating a passion and dedication to this company will provide opportunities for personal and professional growth within Hyperwallet.
The role is part of our Operational Intelligence team based in Vancouver. This team supports our 24*7/365 Contact Centre. The ideal candidate for this role has a combination of sound business acumen and technical knowledge; someone who’s use to developing and delivering analysis in support of new solutions.
This is a highly visible role, interacting at all levels throughout Hyperwallet’s organization. You will focus on supporting the Contact Centre. To succeed in your role you will need to be an analytical thinker with experience in using various data gathering and analysis tools and techniques. Attention to detail, the ability to clearly communicate complex concepts and a knack for generating practical, actionable insights are a must. To excel in this role you will need to develop a deep understanding of all facets of our business.
In addition to your technical expertise, you will build and manage business applications and influence the design of features that improve the reliability of our applications and systems. You will also define the scope of technical projects and oversee their execution. Once the product has been delivered, you will ensure the requirements map to the real business need and provide follow-up and support assistance.
The primary responsibilities are outlined below. This list should be viewed as a starting point, as the position will evolve and grow as our business continues to grow and expand as do the requirements/needs of the Contact Centre.
Pay the planet with Hyperwallet.
At Hyperwallet, our goal is to provide organizations with a frictionless, transparent, and reliable way to distribute funds to their global contractors,...