Online Chat Support Representative

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Job Details

Full Time

Location

Vancouver, BC

Salary

dollar sign 22.500 to 42.500 per hour

Job Description

An Online chat support representative is needed to join our team.

Key Responsibilities

Respond to customer inquiries through live chat in a timely and professional manner.
Provide accurate information about products, services, orders, and company policies.
Assist customers with account-related questions and basic troubleshooting.
Identify customer concerns and provide appropriate solutions or escalate complex issues.
Maintain a polite, professional, and helpful tone in all customer interactions.
Document customer conversations, requests, complaints, and resolutions accurately.
Follow up with customers when necessary to ensure their concerns have been addressed.
Escalate technical, billing, or sensitive issues to the appropriate department.
Maintain confidentiality when handling customer and company information.
Meet established response-time, quality, and customer-service standards.
Keep customer records and support information updated.
Work collaboratively with other team members to improve the overall customer experience.

Requirements

Excellent written communication and typing skills.
Strong customer-service and interpersonal skills.
Ability to multitask and manage multiple chat conversations when required.
Good attention to detail and problem-solving abilities.
Basic computer and internet skills.
Ability to learn new software and customer-support platforms.
Professional, reliable, and self-motivated.
Previous customer service or chat support experience is an asset.

Remote Work Requirements

Reliable internet connection.
Computer or laptop suitable for customer-support applications.
Quiet and professional workspace.
Ability to work scheduled hours independently.

Compensation & Benefits

Competitive hourly pay.
Flexible scheduling depending on business needs.
Remote work opportunity.
Training and onboarding provided.
Opportunities for professional development and advancement.

About Baytex Energy Corp

Baytex Energy Corp. is a Calgary-based Canadian energy company focused on the acquisition, development, and production of oil and natural gas. The company operates primarily in the Western Canadian Sedimentary Basin, with core assets in Alberta and Saskatchewan, including the Pembina Duvernay and Viking light-oil areas and heavy-oil operations in Peace River, Peavine, and Lloydminster. Baytex is committed to responsible energy development, operational excellence, safety, continuous improvement, and creating long-term value for its shareholders and communities. The company emphasizes a culture of accountability, collaboration, and employee development while maintaining a strong focus on safe and efficient operations. Head Office: Calgary, Alberta, Canada Industry: Oil & Gas / Energy Company Type: Public Company Stock Symbol: BTE (TSX and NYSE)