Our newest Contact Centreis opened May 24th, 2016 at 333 Dunsmuir Street in Vancouver, British Columbia. The new centre is a showcase facility for Accenture, offering employees an ideal working environment with chill-out areas (including complimentary coffee, tea, and hot chocolate!), spacious work stations, and of course, a friendly team. The facility will be open from 7:00 am to 8:00 pm Monday to Friday and 9:00 am to 5:00 pm on Saturdays.
Use your skills to provide high-quality, long-term services for our global clients, helping them to achieve high performance. Develop your expertise, while you work with the best people worldwide, in a team oriented environment. If this is your idea of a typical working day, then Accenture is the place to be.
Learn about our rewarding Accenture Customer Care Representative positions:
Accenture Utilities BPO Services is a leading business processing outsourcer offering customer care, business services and technology services to the Utilities industry in North America. We've built our expertise on the foundation of quality service that makes us a leader in our field.
We believe that satisfied employees result in satisfied customers! We want our people to stay, learn and develop, seeing a career with Accenture as a long term opportunity. It all starts with the right attitude, a commitment to excellence and exceptional training.
As a Customer Service Representative you will play a key role in providing superior customer service which assists in maintaining our high customer satisfaction ratings. Our Call Centres operate in a shift work environment and scheduling of Customer Service Representatives varies according to anticipated call volumes. Individuals must have the flexibility to work a variety of shifts, often on short notice, on an as required basis. Successful applicants will possess excellent communication skills, exceptional customer service experience and strong computer proficiency.
Our Customer Service Representatives are well-trained professionals responsible for handling inbound telephone enquiries from the public on a wide variety of matters relating to BC's largest utility provider. Typically these enquires fall into the following areas:
The first six weeks of employment consists of full time training in a classroom environment. You will be expected to be present for training during the full six-week period. Following training you will be scheduled as a casual employee on an "as and when required" basis.
Specific responsibilities include:
Customer Service Representatives are evaluated on business performance criteria through quality monitoring and productivity measures and will be coached regularly on their performance.
Take The Next Step!
If you’re a positive, professional team player who enjoys problem-solving and a high energy environment, please apply online at:
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing veteran employment opportunities to our service men and women.
Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
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