Voice Network Architect

Voice Network Architect

Comm Tech (Core)

Burnaby, BC

Reporting to the Regional Manager, Voice Networks, the Voice Network Architect is responsible for leading the conceptual, logical and physical voice network architecture and strategy for IMIS. The incumbent provides technical leadership and direction to voice network services staff across multiple sites and coordinates team members and other IMIS staff as needed to meet the defined IMIS objectives and the vision, values, objectives, policies and performance applications of BCCSS. In addition to developing voice network solutions that support clinical and corporate operations, the Voice Network Architect is responsible for monitoring appropriate IT projects and practices for alignment with enterprise rules and policies with the goal of achieving maximum interoperability and efficiency and to ensure enterprise continuity and identify potential technology gaps.

What you'll do

• Responsible for overseeing voice network architecture, standards, and planning for new and emerging technologies that support clinical and corporate activities of BCCSS. Provides guidance on industry best practices and technical trends, developing overall/conceptual voice network designs and implementation strategies.
• Responsible for documenting procedures and guidelines needed for the development, installation, and maintenance of voice network infrastructure solutions. Identifies and documents any risks, issues or critical success factors that might require immediate action. Identifies opportunities for system improvement, assisting with root cause analysis of technical problems.
• Collaborates with peer architects and staff to solve complex problems spanning their respective areas and resolves technological disagreement with informed, rational debate.
• Provides leadership and direction to staff using effective management techniques (e.g. coaching, mentoring, skills and leadership development, decision-making, coalition building and performance management).
• Collaborates with stakeholders to ensure the architecture is aligned with the business requirements. Contributes to business case documentation, project scope and project charter documents. Provides status updates to project manager, business system analysts, and business process owner (s) for assigned deliverables.
• Develops strategic plans and goals consistent with the organization's mission and vision, taking a lead role in the current and future voice network services. Ensures alignment of IMIS network services to BCCSS' vision, strategic directions, goals and objectives.
• Develops partnerships with external vendors and service providers; and enables effective and integrated projects that optimize voice network service delivery.
• Participates with voice networks manager to develop capital and operating budgets for voice network services.

What you bring

Qualifications

• University degree in Computer Science or a related degree plus seven to ten (7-10) years' recent, related experience in a large complex information systems network environment including a minimum of three (3) years' recent experience in a technical leadership role, or an equivalent combination of education, training and experience. Cisco Certified Internetwork Expert (Collaboration) certification is highly desirable.
• Expert knowledge of the concepts, industry standards and methodologies relating to high-availability voice network design, implementation and configuration.
• Expert knowledge on Cisco Voice, SIP Call Routing, UCaaS &/or Contact Center technologies.
• Advanced campus switching design experience with significant hands-on configuration and troubleshooting experience on all major Cisco router and switch platforms is preferable.
• Knowledge of the application of existing and evolving voice network technologies to a healthcare environment.
• Applies knowledge of leadership and management theory and practice to enable best practices, performance improvement and system integration.
• Uses strong presentation, facilitation, coaching, conflict management, planning, project management, coalition building and interpersonal skills to lead network services and guide team members.
• Uses innovation, systems thinking and creativity in problem solving and decision-making.
• Plans and established accountable result oriented course of action for self and others and considers the interdependence of organizational systems, processes and stakeholders.
• Maintains awareness of IMIS projects and interdependencies to ensure formulation of effective network service strategies.
• Employs excellent verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization.
• Works independently and effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time

Salary Range: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 162617E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of April 2, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

Category

Health Care