Mobile Security Manager

Job Skills / Requirements

We're looking for a Mobile Security Manager who shares our commitment to service excellence, collaboration, and continuous growth. We believe in promoting from within, embracing diversity, delivering high-quality service, and creating a workplace where people enjoy what they do.

If you're ready to lead with purpose and make a meaningful impact, we'd love to meet you!

Key Accountabilities:
• Develops and maintains strong, professional relationships with clients in the assigned portfolio.
• Collaborates with the People and Culture team to ensure adequate staffing levels to meet contractual obligations.
• Conducts interviews and meets with all new Mobile Security Officers being considered for deployment within the portfolio.
• Ensures all Mobile Security Officers receive appropriate training in line with industry standards, company policies, and client requirements.
• Provides ongoing coaching, including motivational and disciplinary conversations, to Mobile Security Officers as needed.
• Conducts performance evaluations for Mobile Security Officers within the portfolio as required and in accordance with company policy.
• Ensures completion of the Mobile Department Orientation for all officers currently assigned to shifts.
• Recognizes and acknowledges exceptional performance by Mobile Security Officers through CARE awards and promotions
• Monitors staffing levels to ensure a sufficient number of trained officers are available to fulfill all contractual obligations.
• Verifies that all standing post orders and daily scheduled activities are being followed consistently by the Mobile team.
• Analyzes contract-specific business margins monthly (at minimum) to ensure the mobile portfolio remains profitable.
• Assists with negotiating client billing rates to maintain alignment with expected profit margins.
• Responds to alarms, assigns tasks to Mobile Officers, and conducts or delegates hourly check-ins as necessary.
• Performs regular security evaluations at client sites and makes appropriate recommendations to address their evolving security needs.
• Communicates key updates and outstanding issues to the Operations team and/or Mobile Officers to ensure timely resolution.
• Reviews Incident Reports for sites in the mobile portfolio and follows up with appropriate action.
• Serves as an after-hours contact for emergencies, remaining on-call as required.
• Keeps the People and Culture team and Branch Manager informed of staffing needs to minimize overtime.
• Provides regular updates to the Branch Manager on key client developments, concerns, and major incidents.
• Ensures clients and their tenants are informed about, and satisfied with, the services provided.
• Actively represents and promotes Paladin's brand and services in a professional and positive manner.
• Monitors accounts receivable within the portfolio and supports the Accounting team as needed to ensure timely payments.
• Ensures all services delivered by Mobile Officers align with client expectations, Paladin's standards, and the company's Code of Ethics.
• Responds promptly and professionally to inquiries from clients and staff.
• Regularly reviews TrackTik reports, Field Manager reports
• Updates information in WinTeam when required (bill rates, schedules, compliances, performance management)
• Performs other duties as required to support corporate or branch-level operations.

Salary: $60000- $70000/year

Requirements:
• 2+ years of supervisory experience in the security industry, preferably in mobile operations
• Strong leadership and client service skills, with the ability to manage field-based teams.
• Familiarity with TrackTik, WinTeam, and scheduling/reporting systems, tech savvy
• Excellent communication, time management, and problem-solving abilities.
• Valid Security License and Class 5 Driver's License with a clean record.
• Willing to be on-call after hours and aligned with company values and standards.
• Legally eligible to work in Canada
#VA1

Education Requirements (Any)

Bachelor's Degree
Post secondary education in law enforcement from a recognized institution or equivalent experience
Minimum 5 years experience security or related field

Certification Requirements (All)

Valid BC Security Licence or Capable of completing Valid Security Licence within first three months of employment (company paid)
Valid Class 5 BC Drivers License

Additional Information / Benefits

• Canada Life Extended Health Benefits
• Paid Vacation
• Company Vehicle
• Promotion from within

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Branch Manager

This is a Full-Time position 1st Shift.

Travel is required occasionally

Number of Openings for this position: 1