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BC Mental Health and Substance Use Services

Mental Health Support Worker, Provincial Assessment Centre - BC Mental Health & Substance Use Services

Posted 15 days ago

Job Details




dollar sign31.560 to 33.280 per hour

Job Description

Mental Health Support Worker, Provincial Assessment Centre

BC Mental Health & Substance Use Services

Coquitlam, BC

What you'll do

  • Monitor clients in accordance with treatment objectives; observe behaviors and symptoms and documents observations in accordance with standard procedures. Report medical, behavioural, and other problems as required. Provide feedback and input regarding clients' needs, performance, and progress.
  • Participate in the admission, case planning, and discharge process for clients by methods such as conducting interview with client and family to identify and assessing client's needs; gathering appropriate history, and collecting relevant records and documentation; attending and participating in client case meetings; and assisting with the development and implementation of individual care plans by collaborating with interdisciplinary team.
  • Establish rapport with clients based on respect; provide emotional support and supportive counselling, assist with problem solving day to day matters/issues of living, managing behaviors and self care/personal hygiene. Recommend/discuss changes to treatment goals with the interdisciplinary team.
  • Assist clients with daily living activities including time management, organization and interpersonal communication. Escort clients to medical, dental and social appointments in the community and act as a role model to facilitate appropriate social behaviors. Participate in activities to support skill development.
  • Coordinate services with medical professionals and use of community services/resources; act as an advocate for clients, provide information on community services.
  • Plan, organize, facilitate and lead/co-lead groups such as sports and exercise, Talking Circle, social support groups, and social activities, depending on the needs of the clients.
  • Prepare and maintain client charts by performing duties such as receiving referral/admission documentation, as required. Enter information into computerized client database including updating existing files, completing a variety of standard forms as required, maintaining statistical information, and forwarding designated forms/files to applicable area.
  • Maintain a safe and clean environment for clients and team; perform general housekeeping/cleaning duties as required, handle/dispose of workplace hazardous material in accordance with established procedures and report incidents and/or equipment problems to others.

What you bring


  • Diploma from a recognized Social Services Support Worker educational program, two (2) years' recent, related experience, or an equivalent combination of education, training and experience.
  • Valid B.C. driver's license. Local area travel requires the use of a personal vehicle.

You will also have
  • Knowledge of the principles of recovery in mental illness.
  • Knowledge of community, social and health resources.
  • Knowledge of behavior management.
  • Knowledge of mental health issues and treatment.
  • Ability to demonstrate and assist client with development of health life skills.
  • Ability to establish and maintain rapport with clients.
  • Ability to observe and recognize changes in clients.
  • Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.
  • Ability to work with a culturally diverse population.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

Job Type: Casual
$31.56 - $33.28/hour

Location: 2721 Lougheed Hwy., Coquitlam, BC V3C 4J2
Applications will be accepted until position is filled.
Hours of Work:
Rotating, 0700-1900/1900-0700
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs:

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

About BC Mental Health and Substance Use Services

BC Mental Health and Substance Use Services, part of the Provincial Health Services Authority, provides a diverse range of mental health and substance use programs and services for people across B.C


Health Care

Application closing date is 2024-09-08

Current Openings

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