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Member Services Support

Reference ID: Ez7Xm0i0NcSD

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Position Summary:
As a member services support individual, you will help setup and manage member accounts, payment schedules, preparation of membership and borrowing documents, and their associated revenue streams.

Role responsibilities include but are not limited to:
  • Prepare client documents, track status of documents, compile finalized loan packages, and provide packages to applicable parties
  • Loan payment tracking, management, and reconciliation of Trust Accounts
  • Answer inquiries and resolve discrepancies concerning member accounts and applications
  • Significant amounts of data entry, including payments and creation of monthly member statements
  • Communicate with members regarding membership and loan requests and their associated revenue streams
  • Ad-hoc administration support duties as required and availability permits

Skills and qualifications required:
  • Recognition of the practices, customs, politics, and values of First Nations' culture
  • Able to maintain professional apolitical relationships as a representative of the FNFA
  • Effective communicator with team as well as with members
  • Effective relationship management skills
  • Detail oriented
  • Organized and able to manage competing priorities
  • Adaptable, dependable, and willing to learn new skills
  • Proficient with computer systems and related programs including Microsoft Word, Excel, and Outlook

  • Experience working with First Nations
  • Financial background or relative experience working with financial software
  • Experience in an administrative role
  • Experience in customer/client service


Competitive salary, extended health and dental benefits, and retirement contributions


Westbank, BC

How to Apply
Please email a copy of your resume and cover letter to Human Resources at by the deadline date of Friday, December 14th.

Posted: November 29, 2018
Closes: January 28, 2019