Mayfair Mall - Team Lead / Assistant Supervisor (2IC)

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

The Retail Team Lead / Assistant Supervisor (2IC) is responsible for overseeing the security operations at Mayfair shopping mall. The Team Lead / Assistant Supervisor is responsible for assisting the Site Supervisor with administering Paladin's program to the site and security team, looking after the key audit, performance management of staff members as well as day-to-day operations including patrolling and customer service.

Pay Rate: $23-$25/hour

Essential Job Duties:
• Responsible for the general operation of all Paladin staff on site.
• Supervising, mentoring, coaching, and training site staff.
• Following our continual disciplinary model and implementing as needed.
• Corresponding with the Site Supervisor and P&C department to ensure all required information is compiled and up to date.
• Assisting the Site Supervisor with staff schedules and addressing schedule abnormalities as required.
• Maintaining team morale through effective communication and organizing team engagement.
• Responding to site emergencies in a lead capacity, contacting and coordinating with emergency responders.
• Patrolling the site and overseeing the success thereof for all parties.
• Assisting the Site Supervisor with ensuring all Paladin staff are providing exceptional customer service to tenants, visitors, and patrons.
• Report writing and reviewing all staff reports to provide constructive criticism.
• Tracking training and signing off to ensuring compliance of contractual obligations.
• Ensuring the completion of all required online courses.
• Collaborate with the Site Supervisor and SPM to create comprehensive site drills for the staff.
• Assisting the Site Supervisor with maintaining the Paladin OH&S program on site, including risk assessments and First Aid Records.
• Along with the Site Supervisor, ownership of the overall success of the site both during working hours and afterhours.
• Other site related duties as required.
Requirements:
• Minimum 1 year of security-related experience.
• Computer literacy.
• Strong de-escalation skills.
• Multi-tasking ability.
• Experience in a supervisory capacity, preferably in a security or retail environment.
• Valid Security License
• Effective interpersonal and communication skills.
• Ability to work well under pressure and with limited supervision.
• A high level of maturity and professionalism.
• Strong decision making and problem-solving skills.
• Physically able to stand, sit and/or walk for extended periods of time.
• Must be at least 19 years of age and have a High School Diploma or equivalent.
• First aid training, conflict resolution, and Advanced Security Training are considered assets.
• Must be eligible to work in Canada.

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Valid BC Security Licence

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Sick Days

This is a Full-Time position