Manager, Workplace Health / Disability Management
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Manager, Workplace Health / Disability Management reports to the Executive Director and is accountable for building and sustaining a network of knowledge based capital and subject matter expertise within the HR specialty area of Disability Management (DM), providing senior-level strategic expertise and education, and leadership throughout PHSA and its Agencies, Divisions and Services. The Manager operates in a complex and dynamic health care environment within the provincial-based health authority with multiple legal entities, unions and certifications, and varied stakeholders where it is crucial to develop and cultivate strong working partnerships with key internal and external stakeholders. The Manager represents PHSA-wide interests to HEABC, Unions and other outside agencies including WorkSafeBC and Canada Life. Develops DM strategies and implements new and/or revised processes; drafts and manages related DM programs, policies and interpretation; coordinates action plans; leads the Community of Practice (COP) group and Case Conferences; reviews current and past practices for the different areas of PHSA; and provides senior-level expert advice and guidance. The Manager is responsible for negotiating and facilitating consensus, providing information, guidance and direction to PHSA Leadership, and HR colleagues in support the mandate of PHSA.
The Manager is an integral part of HR supporting the goals of each team. Mentors and coaches colleagues by providing DM guidance and direction, actively supporting employee development and providing real-time feedback, group in-service education and individual consultation on complex cases. Investigates and resolves consistency issues and collaborates with the Executive Director. Leads or provides key feedback in the development and implementation of policies, procedures and programs; manages the planning, implementation and evaluation of projects and process improvement initiatives to deliver on business goals and to align HR practices with the overall goals and objectives of PHSA. Responsible for the practice of DM staff, evaluates DM staff and services, and provides performance feedback.What you'll do
What you bring
- Leads, builds and evaluates the services, knowledge capital and capacity, and associated outcomes in the provision of DM advice across the PHSA. Ensures consistency in the application, advice and interpretation of related agreements, standards, legislation and policies across all HR services. Sets priorities, conducts gap analysis from knowledge to outcomes, creates continuous improvement plans, and ongoing development of the related services.
- Provides leadership internally to HR colleagues to build a solutions- and knowledge-based agile HR team through coaching, guiding and modeling key behaviours/strategies to encourage dialogue, problem solving and resolution to workplace issues. Leads the related COP and Case Conferences Reviews through regular meetings and continuous communication. Creates space for growth, expression of differing viewpoints, exploration of new approaches, learning through others, and facilitates cooperative decision-making in order to support excellence through knowledge. Identifies and connects the expertise and knowledge within HR in developing options and evaluating potential risks and their probability of occurrence in order to determine best option within the mandate of PHSA. Assists team members to define shared and individual goals, meet target dates and ensure alignment of team goals with operational partner's needs. Maintains own knowledge and keeps fully up-to-date and abreast of the regulatory and legal compliance issues.
- Negotiates, facilitates consensus and influences on behalf of PHSA with external parties such as provincial union representatives on collective agreement changes, disputes and PHSA process changes with organizational wide implications; HEABC on grievances, collective agreement and legislation implementation, and interpretation issues; WorkSafeBC regarding commitments, reporting targets and impacts; and Ministry of Health and Health Benefit Trust/Great West Life. Oversees and/or presents at 3rd party hearings by performing duties such as researching case law, prepares employer's position, prepares witnesses, participates in mediation and acts the instructing client.
- Represents HR both internally and externally at management meetings, provincial/industry committees and working groups, and other forums. Cultivates relationships with colleagues in the other HA. Develops and maintain a consultative, problem solving approach using the expertise within HR that leads to sustainable resolutions to workplace issues that align with the goals of operations.
- Develops, maintains and evaluates related guidelines, policies and procedures, and processes. Leads the development and implementation of related strategic directions in consultation with the Executive Director. Designs, creates and implements educational opportunities, training curriculum, information updates and direction/calls to action. Maximizes utilization of the available sources of information and data both internal and external to the organization. Develops and maintain a consultative, problem solving approach using the expertise within HR that leads to sustainable resolutions to workplace issues that align with the goals of operations.
- Oversees or takes conduct of files or related cases that are complex and/or politically-sensitive with significant cost/risk for PHSA and/or industry implications by carrying out a leading role in the analysis of the current situation including the history, fact-patterns and the future requirements of the area, initiating the development of specific goals and objectives and setting priorities for planning and implementing strategies.
- Models and fosters a safe and supportive team environment that exhibits authentic and sincere behavior based on trust and mutual respect. Within a matrix reporting relationship, is responsible for the practice of DM staff and provides performance feedback, coaching and mentorship. As requested, collaborates on recruitment, development/learning plan, performance evaluations, and discipline from a practice perspective. Supervises direct reports, and recruits staff and/or temporary employees/contractors; approves requests for vacation, leaves of absences, sick time; and expenses within designated amounts and policies; and develops and monitor's designated budget.
- Demonstrates awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety (ICS) at a practical level and works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- A level of education, training, and experience equivalent to Bachelor's degree in Human Resources or a related HR/health discipline plus seven (7) to ten (10) years' of related human resources experience in progressively more senior Disability Case and WCB Claim Management roles in a large, complex unionized environment, preferably in a healthcare environment, including a minimum of one (1) year at a leadership level. Certification as a Disability Management Professional is an asset.
- Solid understanding of human resources, and expert knowledge of DM, practices, related legislation and applicable collective agreements and jurisprudence including WCB regulations and procedures, Human Rights legislations, and Freedom of Information and Privacy Legislation. Demonstrated knowledge of the development of DM programs involving unions, management and staff. Experience working at the provincial level for complex strategic planning on DM related initiatives. Ability to represent PHSA at various Union and Provincial stakeholder meetings.
- Demonstrates the LEADS competencies. Ability to lead staff in the provision of specialty knowledge services. Excellent communication skills including the ability to collaborate, facilitate, negotiate, and persuade others. Comfortable managing matrixed relationships and ambiguity. Proven ability to influence outside of formal reporting structures and navigate relationships to achieve positive outcomes. Ability to establish courses of action for self and others that are results oriented. Commitment to a service orientation and continuous learning. Ability to respond to the needs of stakeholders supported by an acute awareness of the impact of actions. Ability to manage the vendor contract relationship. Ability to create and execute strategic human resource plans. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Ability to problem-solve with a global perspective in order to incorporate the organization's strategies when developing viable solutions to problems. Ability to deal effectively with all levels of staff. Ability to use related equipment including HR information systems, word processing, spreadsheet, database and internet tools.
Skills & Knowledge
What we bring
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
$96,429 - $138,617 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1333 W Broadway, Vancouver, BC V6H 1G9
Applications accepted until position is filled
Hours of Work:
08:00-16:00 (Monday to Friday)
146207EAs per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.What we do
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.