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Manager, Underwriting Operations

Reference ID: 2891520

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Job Location icon
Burnaby, BC
Job Type icon
Part Time
Job Category icon
Banking, Finance and Insurance

Manager, Underwriting Operations

Position Overview
Aon Hewitt has announced BCAA as a 2018 Canadian Gold Level Best Employer

If you are looking for an empowering and progressive place to build your career, then you've landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Go the extra mile and share our vision to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

What is the job?
BCAA's Underwriting Team has an opening for the position of Manager, Underwriting Operations. The successful candidate will combine expert underwriting knowledge with strong people and leadership skills to maintain an engaged and highly-performing Underwriting Team.

They will ensure the Underwriting Team is well prepared to manage risk on home insurance in a consistent way, aligned with the strategic direction of the business. From a deep knowledge of the enquiries coming through to the underwriting team, they will look for opportunities to improve efficiency and customer experience in home insurance, while effectively managing risk. They will also support the team with escalations of a more substantial and technical nature, including referrals from the Claims Team. Being organized, people-focused and forward-thinking will be key to success in this role, as will demonstrating the ability to maximize the underwriting value generated from daily operations.

What is the status?
Regular Full-Time

What are the hours?
35 hour work week

Key Responsibilities Include
What you will be doing?

Management of Underwriting Operations
•Manages all operational underwriting rules and processes to support an efficient and profitable sales distribution.
•Ensure underwriting rules and processes are well-balanced with other forms of risk control (e.g. rating), so that they create value through their application.
•Resolves escalation requests from the Underwriting and Claims Teams concerning the most complex underwriting matters.
•Collaborates with business and analytics stakeholders, and researches industry trends to find innovative ways to improve underwriting risk control, while balancing the impact with the strategic objectives of the business (e.g. customer experience).
•Ensure the Underwriting Team maintains strong service levels and close relationships with the Sales Network. Resolves network enquiries directly when necessary.
•Regularly reviews key underwriting operations metrics and progress with the Senior Manager, Underwriting Strategy.
•Communicates underwriting changes and updates to business stakeholders, using a variety of tools and methods to deliver the best results.
•Drafts coverage adjustment wordings when necessary.

•Builds a high performing and engaged team, with strong emphasis on development, coaching and supporting team members to achieve their career goals.
•Regularly coaches team members, strengthening their underwriting and network support capabilities, and ensuring consistency in decision making across the Team.
•Builds strong relationships across the organization, in particular with the Sales Network, to ensure a collaborative and supportive approach to the management of underwriting risk.

Other tasks
•Manages relevant components of the Underwriting Review process (audit).
•Acts as subject matter expert on relevant cross functional projects as needed.
•Gathers market intelligence to support business development opportunities.
•Keeps up to date on BCAA's reinsurance program, and ensures underwriting operations are managed in line with this.
•Supports and advises on relevant corporate training programs.
•Supports the development of department strategy, business plans, budget and shares general leadership responsibilities, as needed.
•Keeps up to date with, and advises on, relevant regulatory matters and legislation, as they relate to insurance.
•Keeps up to date with developments in the insurance industry, and works with other leaders to integrate into the strategic plan for underwriting.

Minimum Qualifications
What youbring to the role:
Education, experience & accreditations:
•Minimum 5 years of underwriting experience, and 2 years of supervisory experience
•Undergraduate degree
•CIP or equivalent certification (or working towards)

Required skills:
•Expert level of underwriting capability, including refined knowledge of coverage, wordings, and identifying and controlling risk.
•Strong analytical and critical-thinking skills, able to make well-balanced decisions that consider all perspectives of the business.
•Proven ability to make good decisions through thorough assessment of the situation.
•Ability to assess complex problems, building and presenting well thought out reports, presentations and recommendations.
•Well-maintained awareness of common industry practices, industry trends and direction.
•Highly numerate.
•Strong leadership skills that inspire others.
•Proven ability to build high performing and engaged teams.
•Highly organized and motivated.
•Excellent communication & presentation skills.
•Highly collaborative, and quickly able to build and maintain strong relationships.
•Able to work to high standards with limited guidance.
•A customer-centric and solutions-focused attitude.
•Proficient skills with common software applications such as the MS Office product suite.

Preferred Qualifications:
•Insurance Level 2 or 3 license an asset.
•Understanding of actuarial concepts and insurance pricing.

Background Check:

•Must successfully pass a background check, which may include a criminal, credit, and credential check.


Job Status
Regular Part Time (RPT+)

Date Added

Location Name

British Columbia [BC]

Pay Class
Salary plus Incentive Pay

Compensation & Benefits Overview
What BCAA offers you:
It's not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being one of AON Top 50 Employers in Canada - 2018 and Top 50 Employers for Young People - 2015.

    •Our team members get to make a difference in the lives of our Members and their communities every day. We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members. •We enthusiastically support learning and advancement opportunities for our team members.•We are an equal opportunity employer that's committed to accessible, inclusive employment.•We have an amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.•Team members at our Home Office also get to use our Shared EV (electric vehicle) Program, have access to our subsidized cafeteria and free fitness centre.

We aspire to be one of the best places to work for those who value integrity, teamwork and community. Each of us will grow personally and professionally by doing engaging work with inspiring people.

Posted: September 14, 2018
Closes: November 13, 2018
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