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ACL Services
ACL Services Logo

Manager, Strategic Customer Programs

Reference ID: oheJ3fw1
Management and Executive
Full Time
Vancouver, BC     

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Who is ACL?

Founded in 1987 and headquartered in Vancouver, Canada, ACL employs over 260 professionals across the globe with offices in North America, Europe, and Asia.

ACL's integrated family of products-comprised of a cloud-based governance, risk and compliance (GRC) solution and several data analytics products-support all key components of the audit and risk management process. Through a combination of software tools and related domain content, accumulated over 29 years of experience, ACL provides the software solutions that enable risk management professionals to identify and mitigate risk, protect company profits, and improve business performance.

We work with top organizations across the globe (including nearly 90% of the Fortune 500) to manage risk and mitigate fraud before they land on the front page of the news. Our platform supports more than 100,000 Governance, Risk and Compliance (GRC) professionals in 150+ countries. Our tools are designed to integrate risk management activities between all levels of the organization, from the C-suite to front line audit and risk professionals, to the business managers they interact with. We have real impact. We are making real change.

We're a 29-year-old company that moves like a start-up. It's the best of both worlds. We have huge customers, impressive revenues, and are not worried about our next round of funding. At the same time, we're busting into new markets and disrupting an entire industry, so things are always interesting around here. Interesting in a good way.

That's entirely enough about us. Here's what we're looking for in a new colleague.

Job Description

ACL is looking for a rock-star Manager of Strategic Customer Programs to join our team. As ACL's market presence continues to grow, so does the importance of telling the stories of our most strategic customers. Our secret sauce for success is simple. Build a good product, help our customers derive enormous value from it, and then let the results speak for themselves (well, maybe with a little bit of help from our marketing colleagues so we can make some money while we are at it).

As a Manager, Strategic Customer Programs on our Influencer Relations team, you will play a key part in perfecting this recipe by taking your passion for things like risk and compliance to manage special projects for our top customers while ensuring their continued success and building up our brand and reputation.

To accomplish that, we are looking for someone (a unicorn really) who wears three hats:

  • Consulting: You have experience in providing professional GRC consulting services. Someone who lived and breathed GRC in the consulting trenches. You know how to solve problems and offer creative solutions while getting everyone else excited about it. And you are really good at it.
  • Marketing: You know how to showcase customer success stories in a way that generates interest and curiosity. When you are done telling your story, people should be thinking: "I want a piece of that" In short, you know how to bring in new business.
  • Evangelist: You are persuasive and your enthusiasm is contagious. You know how to raise the profile of our brand, our products and our services both, with our customers and with industry analysts (like Gartner and Forrester).

  • In short, you should have the ability to consult, market and sell all in a day's work. Accordingly, in this position, you'll be responsible for:

  • Owning and coordinating all activities that involve strategic customers to ensure their continued success while building up our brand and reputation.
  • Collaborating with our customer service organization to deliver innovative solutions to our strategic customers.
  • Collaborating with marketing colleagues to showcase customer achievements and success for purposes of promoting our product and brand with customer prospects and industry analysts.
  • Building, managing, and reporting on the success of this program, which you will own, to tell the stories of our most important customers to the market.

  • Accordingly, candidates should demonstrate the capacity to lead cross-functional efforts to achieve significant goals related to strategic customer success, marketing lead generation, and industry analyst recognition.

    This position brings significant responsibility and candidates should have demonstrated the capacity to manage customer relationships and deliver tangible solutions and results. As this is a high impact position, being located at our headquarters is required.

    Desired Skills and Experience
    • Minimum 5 years of experience working in IT Audit, Risk Consulting or SOX Audit for a public accounting firm, professional services firm or within the industry
    • Exceptional writing and communication skills, ideally with examples you can show us that you are really proud of
    • Demonstrated success in customer service (we don't care if it was in fast food in high school, we want to know customers LOVE you)
    • Strong leadership skills - you are someone that people want to follow as demonstrated to programs you've built ground up
    • Top notch project management skills
    • OK to travel up to 30% of the time
    • CPA/CA, CIA, CISA, CMA, PMP or other certifications are an asset

    The Team

    You will be reporting to the Director of GRC Strategy within the Influencer Relations team. Our team is passionate about showing our value and ensuring our customers are successful in safeguarding their organizations and mitigating risk. We take the time to get to know our customers, really get to know them and their business. We collaborate internally to ensure we go that extra mile to 'wow' our customers to ensure a beautiful experience.

    • Competitive pay
    • Extended Health Benefits
    • Stock options
    • Personal and company performance bonus
    • Retirement account matching contribution
    • Dream Mac setup (if you want)


    We get a lot of applicants from these postings. Please let us know you care. We're such a small team that finding someone we can relate to and feel good about working alongside makes a big difference. And knowing you want this position, well, that's just gravy.

    Posted: October 18, 2016
    Closes:December 17, 2016
    Email Address:
    Company Info
    201-500 employees

    Connect with employer:

    About ACL Services

    ACL is a software company with local roots in Vancouver, BC and a global reach to customers around the planet helping the world's largest public and private companies do some good by stamp out frau...