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Manager, Standardization

Vancouver, BC
Full Time
14 days ago

What you'll do

  • Work with clinicians on standards of patient care and product standardization provincially by ensuring the appropriate levels of stakeholder engagement using effective communication and consultation to enable change management and thereby effective implementation within clinical communities (clinical engagement).
  • Your role focuses on facilitating evidence-based research with the goal of continuous improvement in patient outcomes.
  • Lead a team of Supply Chain Clinical Coordinators.
  • Mitigate risk to patient care and staff safety by managing supply disruptions, recalls, product concerns and new product requests for medical devices, as well as supporting the development and implementation of the Supply Chain's strategic contract management plan.
  • Leads the day to day operations of a clinical team, providing leadership and mentorship to a team of clinical specialists that facilitate product implementation with multi-disciplinary clinicians, from physicians to technologist, across the province ensuring consistency to maximize the realization of savings to the health care system as a whole.
  • Leads a team in the development of provincial practice, processes and supporting tools for medical devices recall, product concern, product change and new product request management which includes negotiating and concluding processes with internal stakeholders, to ensure that staff and patient safety is safeguarded. Tracks performance of Supply Chain services teams in addressing service delivery, risk management, and customer satisfaction.
  • Provide leadership, guidance and supervision to staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management, including performance reviews.) Provides direction on workload and work assignments. Participates in staffing decisions related to recruitment, retention, discipline, and termination.
  • In collaboration with the Director, the Manager participates in making recommendations and developing an operational plan and allocation of internal resources budgets to enable delivery of standardization management plan and appropriate service delivery standards within the fiscal restraints of the department. Monitors expenses, reports on variances and recommends remedial action.
  • Oversee and implement the plan through appropriate interpretation of policies and department practices. Develops, monitors, evaluates and maintains work procedures and processes for the area by reviewing existing processes, drafting new processes, documenting and reviewing changes and advising internal and external stakeholders on new and/or changed procedures and processes.
  • Act as a change agent by establishing and leveraging relationships, provides best in class change management, and experience in fostering the provincial supply chain perspective to promote and facilitate innovation in patient care delivery and product utilization along with a high level of customer service. Identifies and reviews impact of product changes in a complex, multiple site supply chain network and provides recommendations. Escalates high risk/clinically sensitive change management to Director or designate.
  • Provide leadership, direction and education to internal and external stakeholders, including other Health Authorities, around PHSA Supply Chain provincial processes and supporting tools for managing product recalls, product concerns, product changes and new product requests. Negotiates and facilitates process change and conclude processes with internal stakeholders. Communicates information to appropriate stakeholders as required.
  • Work collaboratively with Value Analysis Teams and clinical and business leaders to facilitate recommendations for promoting innovation in health care and health care technologies. Supports clinicians with information on impact of product utilization in evidence-informed patient care, bringing forward lessons learned across the province.
  • Engage with and provides consultation to Health Authorities to ensure awareness of trends in product utilization, pricing, technological development, innovation and market trends and risks. This includes process improvements in how product is acquired, distributed and re-supplied to the consumer departments.
  • Support the implementation of the Supply Chain's strategic contract management plan, ensuring that key issues related to product standards management are clearly articulated during the strategic planning process. Implements related operational readiness initiatives with clinical and support clients, such as clinical trials, training, and substitution development. Assigns resources within the Standardization team to support the Supply Chain Strategic contract management plan.

What you bring
  • A level of education, training, and experience equivalent to a Master's degree in Clinical Practice, Supply Chain Management, Business Administration, or related field
  • Five (5) to seven (7) years progressive leadership experience in the supply chain and health industry, including extensive experience in complex, multi-site organizations, with multi stakeholders.
  • A solid understanding of medical devices, their application and established credibility with clinical community. Able to translate easily between clinical community and supply chain professionals.
  • Extensive experience in facilitation and relationship management of third parties, such as suppliers, clinical associations and independent practitioners. Proven experience with project management methods and change management are required.
  • Solid background in adult education and personnel development.
  • Professional Level Project Management designation and Lean Six Sigma at the Black Belt level or equivalent would be considered an asset.

What's in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type Regular Full Time
Location: Flexible Burnaby, Kelowna, Prince George or Victoria
Closing date: February 28th 2020
Hours of work 0730-1530

What we do

Provincial Health Services Authority ( PHSA ) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

Labor Agreement Excluded Requisition # 091976E-2337460 Work Site Burnaby, Kelowna, Prince George or Victoria Additional Location Details Burnaby, Kelowna, Prince George or Victoria Job Type Regular, Full-Time FTE 1.00 Hours of Work 0730-1530 Work Days Mon, Tue, Wed, Thu, Fri Expiry Date 11-Mar-2020

Health Care