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Manager, Sales and Service

Reference ID: 16015307
Customer Service and Support
Full Time
Logan Lake, BC     

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CIBC is a leading Canadian-based global financial institution. Through our three major businesses – Retail and Business Banking, Wealth Management and Wholesale Banking – we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders. To learn more about CIBC’s Lines of Business, please visit our website .

CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance – so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.

Every year, CIBC is recognized for its business successes , community commitment and employee initiatives. We are proud of these successes and are committed to creating an inclusive workplace and an environment where all employees can excel.

To learn more about CIBC and the CIBC Group of Companies please visit .

Job Overview

As a Manager, Sales and Service you will join CIBC’s Retail and Business Banking department to:
    • Lead a high performing team focused on improving the client experience and resolving client complaints
    • Provide an exceptional client experience to personal and small business clients with investment and credit needs
    • Meet clients’ immediate needs and identify opportunities to further develop the CIBC relationship
    • Make introductions to Imperial Service and Business Banking to maximize opportunities
    • Manage day to day operations and risk in the branch
    • Ensure the consistent delivery of high quality service in the branch to meet or exceed client expectations and service standards
    • Manage a needs based sales practice and business development activities
    • Lead and coach a successful team
    • Manage employee performance and create a positive work environment
    • Manage branch premises and day to day operations according to CIBC policies and procedures

What We’re Looking For

  • Successful candidates must exhibit CIBC’s values of trust, team work, and accountability
  • Developed sales skills
  • Developed influencing and negotiation skills
  • Service management, people management, leadership skills
  • Strong communicator, verbally and written
  • Compliance knowledge
  • The Canadian Investment Funds Course (CIFC) or Canadian Securities Course(CSC) within three (3) months after your start date.
  • Must be available to work evenings

What CIBC Can Offer You

What You Need To Know
  • Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role
  • This is a temporary fulltime role with a schedule of 37.5 hours per week. This requires an individual capable of working flexible hours based on the branch operations including days, evenings and weekends

Posted: October 21, 2016
Closes:December 13, 2016
Email Address:
Company Info
10,000+ employees
Banking & Finance

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About CIBC

As one of Canada’s largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work...