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Manager, Home Warranty and Customer Service

Reference ID: 2482-D
Customer Service and Support
Real Estate
Full Time
Vancouver, BC     

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Manager, Home Warranty and Customer Service

As a top developer in Vancouver, our client is a true leader in their industry and they consistently rise above the competition. Our client re-defines the word quality, and their service is simply unmatched.  This is a company anyone would be proud to be a part of!

Who you are

The Manager of Home Warranty and Customer Service should be professional and work well under pressure and carry a positive can-do attitude.  In addition to being a great communicator who is a patient listener, an articulate speaker, and can quickly connect with people from all walks of life.

The Role

  • This is a middle management position at the Vancouver office of a leading condominium developer. Primary role of the Home Warranty & Customer Service Manager includes:
  • Coordinate and resolve in-suite and common area deficiency items for newly completed buildings
  • Facilitate the timely process of customer service requests from homeowners of existing buildings under warranty
  • Process enquiries, service requests and other claims from strata corporations responsively and attend AGM and strata council meetings as and when required
  • Conflict resolution between customers/strata corporations, internal departments, contractors, consultants and warranty providers
  • Utilize the Company’s database to follow up and monitor progress of individual service request cases as well as to generate analytical reports for senior management
  • Prepare communication materials to customers in electronic, web-based and printed formats
  • Organize events and programs related to project completion (pre-closing information seminar, internal staff training, briefing session with property management, pre-completion suite inspection, purchaser walk-through and key pick-up)
  • Supervise and train junior and temporary staff
  • Provide general support to the customer relations team and work with senior management to strategize, plan and execute new projects with the objective to improve performance and logistics.


  • A minimum of 7 to 10 years’ experience in one or more of the following fields: new home warranty, construction, property management, real estate and customer services 
  • A seasoned negotiator with proven experience in resolving complaints and conflicts 
  • Excellent organizational, time management and problem solving skills
  • Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage
  • Fluent English and excellent business writing skills. A second language is an added asset but not mandatory.
  • Post-secondary education in related fields with college or university degree preferred
  • Valid Drivers’ license
  • Flexible to work occasional extended hours and weekends

Where is it based?

Downtown Vancouver

Timeline for this role

The aim is for the selected candidate to start as soon as possible once all due diligence has been completed. 

What’s in it for you?

Good benefits, free parking and salary commensurate with experience.

Is this you?

Please apply online @ with your resume and cover letter to the attention of Darcia Bower, Managing Director, quoting reference #2482-D, if you have already met a member of our team and are interested in this role please call or email us asap.
Expert Recruiters locally established staffing and consulting firm with a national reach; established in 1999 by its Managing Director Darcia Bower, who has over 20 years’ experience helping clients and candidates reach their goals. Expert Recruiters takes great pride in providing a more personal, boutique style staffing and recruitment agency experience. From the moment you walk through the door, you’ll recognize that Expert Recruiters provides a warm and welcoming environment for both our candidates and our clients, with all of our applications treated with the strictest of confidence.

Posted: October 21, 2016
Closes:December 20, 2016
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About Expert Recruiters

Expert Recruiters takes great pride in providing a more personal, boutique style of staffing experience. From the moment you walk through the door, you'll recognize that Expert Recruiters provides ...