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Manager Cloud Services

Richmond, BC
Full Time
5 days ago

We are looking for a Manager, Cloud Services to lead our IT Cloud infrastructure, operations, and the evolution of our cloud platform(s).

This is a strategic role tasked with building and maintaining a best-in-class IT Operations function that operates with a Cloud-first and DevOps mindset. The Manager Cloud Services must champion the journey to, and evolution of, the Cloud and DevOps as well as ensure operational stability of the province-wide 24x7 cloud platform and its support operation, which WorkSafeBC relies upon to conduct and maintain its business.

In this role, you'll work under the direction of the Director IT, and will be responsible for defining IT Cloud Infrastructure strategy, direction, architecture, standards, and management to include disaster recovery, security, systems, servers, monitoring, performance, networks, and storage in accordance with best practices and WorkSafeBC policies and standards.

How you'll make a difference: You'll use leading edge tech to connect people to healthy and safe workplaces.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work primarily from your B.C. home and occasionally in our Richmond office.

What you'll do
  • Lead the IT Cloud infrastructure and operations organization (people, process, and technology) and determine the best course towards, and evolution of, our cloud platform(s)
  • Evangelize, implement, manage, and continually improve a robust Cloud Operations and DevOps function for cloud services
  • Collaborate with stakeholders in business planning, program development and operational activities
  • Implement and manage processes and controls that assure maximum uptime and quick service to the user community for Cloud workloads
  • Design, implement, deploy, and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the cloud platform
  • Establish service level agreements (SLAs), standardized processes and key operational metrics to effectively manage the performance of the Cloud Services team, including relationships with service providers
  • Design, implement, deploy, and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the cloud platform

Is this a good fit for you?

We're looking for someone who can:
  • Work closely with Application Development Stream, Enterprise, Solution Architecture, and Common Engineering teams to provide effective services, and implement best practice enterprise standards and technology architecture
  • Create a supportive and healthy work environment, setting performance goals, providing feedback and coaching while promoting a customer service approach
  • Collect and monitor key KPIs reflective of cloud performance and support the adoption of Cloud FinOps
  • Support multiple deployment models including manual, scripted, and DevOps Continuous Integration/Continuous Deployment (CI/CD), Infrastructure as Code (IaC), and Configuration as Code (CaC) methodologies

Your background and experience
  • A degree in a related discipline
  • A minimum of 8 years of experience in a directly related management role, in a complex, service-based environment with significant reliability and uptime requirements
  • Certifications: Microsoft AZ-900: Microsoft Azure Fundamentals, and at least one other Microsoft Azure certification related to Cloud Services provisioning and management
  • Cloud FinOps certification and at least one certification from the DevOps Institute is considered an asset.

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must:
  • Consent to a criminal record check
  • Confirm you're legally entitled to work in Canada

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary, your total compensation package includes:
  • Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
  • 4 weeks of vacation in your first year, with regular increases based on years of service
  • Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
  • Optional leave arrangements
  • Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out what we offer .

Want to apply?
  • Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
  • Please note that we will be starting assessments prior to the closing date.

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application
Information Technology