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McNeill Nakamoto Recruitment Group

Manager, Client Care

Vancouver, BC
Full Time
3 days ago
Our client is looking a for a confident, highly self-motivated, and proactive Manager, Client Care to join their growing company in the real estate industry. With exposure and scope across multiple projects, the ideal candidate will possess exceptional client service skills, but also excellent project management, organization, and communication skills to coordinate between and bridge several stakeholders across sales & marketing, branding & communications, and homeowner care.This is an exciting opportunity to become a valuable member of a growing, tight-knit team - apply today!

Location: Vancouver, BC

  • Homeowner care:
    • Take ownership of the firm’s homeowner experience and care program for residential projects
    • Operate as the key contact for pre- and post-homeowner care, and effectively provide support and proactive follow-up to clients.
    • Conduct site visits to completed projects, and interact with homeowners to provide necessary care, from answering key inquiries to managing deficiencies.
    • Liaise with third-party partners and effectively communicate with homeowners
    • Follow-up with external vendors in relation to warranties, service, and products
    • Ensure the group remains organized with respect to project administration, scheduling, and tracking
    • Ensure the CRM system is accurately logged with client-servicing and project administration activities, as well as correspondence.
    • Assist in the preparation and tracking of various documents, including reports, letters, contracts, and notices
  • Sales & Marketing:
    • Coordinate marketing and brand communication & initiatives throughout the firm’s various development project phases.
    • Liaise with project marketing agencies and other external vendors.
    • Manage all digital marketing platforms, including the company’s website and social media accounts; work to ensure smooth integration and posting of project marketing content.
    • Manage and track Purchase and Sale Agreements, addendums, upgrades, deposits, assignments, commissions, etc.
    • Manage sales summaries and annual filing of assignments.
    • Correspond with marketing agents, realtors, purchasers, and lawyers.
    • Keep purchasers updated and manage the transaction process through to closing and homeowner care.
  • Minimum of 5 years related work experience; background in residential and/or commercial real estate projects is ideal.
  • Post secondary education in a related discipline.
  • Strong organizational and analytical skills and project management skills.
  • Exceptional interpersonal, communication, and collaboration skills.
  • Ability to drive multiple stakeholders towards a common goal.
  • Superb attention to detail and follow-up skills to manage multiple tasks and projects.
  • Ability to drive key business initiatives and handle multiple ongoing priorities.
  • High computer proficiency in MS Office Suite; working knowledge of Adobe Creative Suite products and WordPress would be a strong asset.
  • Valid driver’s license is an asset.
  • Additional language proficiency is desirable.
All interested applicants are encouraged to submit their resume to McNeill Nakamoto by clicking on the “APPLY” button. McNeill Nakamoto is committed to recruiting with a focus on equal opportunity, diversity and inclusion. While we thank all candidates for their interest, only select individuals will be contacted for follow-up.

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Customer Service and Support Real Estate