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BC Emergency Health Services

Manager, Aviation Services, BCEHS

Full Time
3 days ago
In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services (BCEHS), patient safety is a priority and a responsibility shared by everyone at BCEHS, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position. Reporting to the Director, Aviation, the Manager of Aviation Services provides management of the Aviation portfolio and staff to ensure aviation services supplied to the BCEHS meet operational key objectives.

What you'll do

  • Manage contracts and service agreements established between BCEHS and commercial air carriers for dedicated and ad hoc charter aviation services.
  • Maintain guidelines, policies and procedures for Aviation Services within BCEHS that include the development and implementation of aviation standards and requirements including quality assurance and industry recognized best practices regarding aircraft operations and maintenance.
  • Ensure air carriers are meeting their service performance relative to our contract requirements.
  • Monitor, assess and report on heliport and/or airport facilities condition and ability to safely support the provincial air ambulance system.
  • Design common standards for heliports that support Emergency Medical Services (EMS) at BC medical facilities and work with related Health Authorities to achieve those design and operational standards to safely provide air ambulance helicopter service to those sites.
  • Develop and maintain positive working relationships with the operations and maintenance staff of contracted air carriers and work closely with key air carrier staff to ensure safe and quality service is provided to the BCEHS.
  • Contribute to the development of positive external linkages with community, various levels of government, other health regions and health related organizations to share best practices and promote the BCEHS aviation program
  • Identify and establish appropriate requirements for aircraft equipment and maintenance above and beyond those required by regulation
  • Provide expert advice to the Director, Aviation, other BCEHS management and staff related to flight safety and quality assurance programs.
  • Ensure that primary aviation service providers are audited on a regular basis, as scheduled by the Director, Aviation, to determine if contractual and regulatory obligations and requirements are met.
  • Participate in and contribute to aviation auditing efforts or risk assessment evaluations of dedicated and ad hoc charter air carriers.
  • Collaborate with air ambulance services in other jurisdictions, particularly related to air ambulance operations, flight safety and quality assurance programs.
  • Ensure that an aviation incident/accident investigation is conducted in any matter related to BCEHS associated aviation transport and that investigative reports are supplied to the Director, Aviation.
  • Ensure communications regarding service interruptions that will affect our ability to provide Air Ambulance Service is fanned-out to appropriated teams (e.g. Dispatch, Medical Teams, etc.) in a timely manner.
  • Ensure communications of any identified safety risk or defective process is fanned-out to appropriate teams in a timely manner.
  • Ensure that program-wide disaster preparedness and business continuity plans are in place and carried out, in time of need.
  • Represent the Director, Aviation as an alternate spending authority for Aviation Services and diligently monitor and control spending costs to align with the annual budget set for Aviation Services.
  • Assist the Director in researching, developing, and designing procurement Request for Proposals, Request for Quotations, or Request for Qualifications for aviation services that meet the needs of BCEHS and our Critical Care Patient Transport Teams.
  • Serve as the after-hours "On-call Manager", on a rotational basis, shared with other Provincial Critical Care Program Managers to give guidance and direction to CUPE Paramedics and Dispatchers.
  • Develop and deliver aviation-related training to paramedics, flight dispatchers and Critical Care Transport Team members, as required.

What you bring


  • A level of education, training, and experience equivalent to a Bachelor's degree in a relevant discipline such as Business Administration or Business Management and ten (10) years of progressively responsible experience in the military or commercial aviation industry with rotary wing and or fixed wing operational experience
  • Have significant experience as a flight operations manager, pilot, aircraft maintenance engineer, aviation quality assurance manager, or Transport Canada safety inspector.

Skills and Knowledge:

  • Strong communication and writing skills.
  • Able to effectively communicate with senior managers within the BCEHS, the Health Authorities, and aviation industry and aviation government agencies such as Transport Canada, Nav Canada or Transportation Safety Board of Canada.
  • Must have project management experience and effective associated management skills.
  • Proficient in the use of Microsoft Office Suite programs and database management.
  • Has the ability to function effectively in a dynamic organization with changing priorities.
  • Must be physically and mentally able to perform the duties of the position.
  • Willing and able to travel, when necessary
  • Comprehensive knowledge of legislation and standards related to the inspecting, licensing and regulating of aircraft, aviation personnel, air carriers and aircraft operators. Knowledge of airports/heliports and supporting facilities and determining certification under Transport Canada standards would be an asset.
  • Knowledge of the BC Emergency Health Care system and the delivery of air ambulance services would be an asset
  • Ability to analyze and problem-solve complex issues towards creative solutions

  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
  • Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
  • Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness and development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range:
$96,429.00 - $120,537.00+ /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan.
Location: Flexible within Vancouver, Victoria, Kelowna or Prince George, BC
Closing date:
Open Until Filled
Hours of Work:
0830 - 1630 (Monday to Friday)
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services.

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
Health Care