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Leader, Patient Partnerships

Vancouver, BC
Full Time
3 days ago
Leader, Patient Partnerships

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient and employee safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Patient Partnerships, PHSA, the Leader, Patient Partnerships, works closely and in collaboration with all PHSA programs and services for planning and implementation of activities related to patient engagement and experience across the continuum. The Leader utilizes stakeholder, change management, project and program management, knowledge transfer and exchange, and health service planning skills and knowledge to enhance community capacity and quality of the patient partnership and experience at PHSA.

The Leader facilitates the development, execution and evaluation of program and project activities through a coordinated, interdisciplinary approach and conducts reviews of programs including undertaking program evaluation and research directly or in conjunction with provincial and national research teams. The Leader supports survey development, organizes and facilitates public forums and focus groups to provide for patient, professional and public input to inform program development.

What you'll do
  • Leads the development, implementation and evaluation of patient engagement and experience activities in conjunction with programs and services across PHSA by determining priorities and objectives to promote evidence-informed approaches for patient partnership, engagement and experience and capacity building within the community.
  • Leads the patient and family partner engagement network for PHSA including supervising and evaluating the performance of patient and family partners, recruiting patient and family partners; screening applicants, conducting interviews and making final selection decisions. Provides orientation and training to patient and family partners, follows up on any issues or concerns and addresses performance issues.
  • Contributes to the overall leadership and development of the Patient Partnerships program as a senior member of the team by fostering a climate of continuous learning, participating in the identification of competency related goals and objectives and recommending new initiatives to the Director.
  • Works with Director and program leadership to ensure services provided by patient and family partners are meeting established objectives and outcomes.
  • Provides leadership and education on principles of patient engagement with health professionals and leaders across PHSA.
  • Provides overall project management for assigned projects including, project planning, monitoring of project budgets and deliverables, and staff supervision. In addition, provides leadership to project teams to identify risk and resolve issues across projects, departments, collaborators, regulators and external stakeholders.
  • Develops proposals, funding partnerships and business cases in line with the program's research and program agendas.
  • Engages leadership across PHSA's programs and services, regional health authorities, medical leaders, primary care providers, community partners, patients and families to facilitate and support delivery, evaluation and research for seamless transitions of care.
  • Negotiates and facilitates consensus related to evidence-informed patient partnership and experience activities.
  • Plans, develops and implements communication and engagement strategies as well as knowledge transfer and exchange activities based on adult education principles and leveraging technology platforms.
  • Presents, promotes and engages organizational wide partners on the PHSA Patient Partnerships Strategy and on the pillars of the Patient Partners department.
  • Performs other related duties as assigned.

What you bring

  • A level of education, training, and experience equivalent to a Master's Degree in a related health field and five (5) years' of experience in patient experience, patient and family centred care, and patient engagement in a health-related field developing community based health programs.
  • Demonstrated strong program evaluation and research skills and experience in a leadership position. Effective planning and communication skills. Strong negotiation, mediation and facilitation skills. Demonstrated commitment to change and process management. Strong analytical, problem solving and critical thinking skills. Knowledge of current and emerging evidence-based practice in standards and guidelines, stakeholder engagement and continuing education and adult learning principles.

Skills & Knowledge
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
  • Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
  • Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Leader, Patient Partnerships
Salary Range:
$80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1333 W Broadway, Vancouver, BC V6H 1G9
Closing date:
Applications accepted until position is filled
Hours of Work:
0830-1630 (Monday to Friday)
Requisition #

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
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About PHSA

Canada's first provincial health services authority. Provincial Health Services Authority (PHSA) is one of six health authorities – the other five health authorities serve geographic regions o...

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10,000+ employees