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Leader, Patient Experience - BC Mental Health and Substance Use Services

Location
Vancouver, BC
Details
Full Time
3 days ago


Reporting to the Director, Patient Experience & Community Engagement, the Leader, Patient Experience, works closely and in collaboration with regional mental health, substance use and correctional health, health authorities, medical leaders, primary care providers and community partners for planning and implementation of activities related to patient experience across the continuum. Stakeholder, change management, project and program management, knowledge transfer and exchange, and health service planning skills and knowledge are used to enhance community capacity and quality of the patient experience in mental health and substance use and correctional health care.

The Leader also facilitates the development, execution and evaluation of program and project activities through a coordinated, interdisciplinary approach and conducts reviews of programs, undertakes program evaluation and research directly or in conjunction with provincial and national research teams. The Leader supports survey development, organizes and facilitates public forums and focus groups to provide for patient, professional and public input to inform program development.

The Leader may also support and lead subcommittees, working groups and project teams.

In this role, you will:
  • Lead the development, implementation and evaluation of patient experience activities in conjunction with regional mental health, substance use and correctional health centres, health authorities and primary care providers by determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
  • Provide planning, management and over see's the patient and family partner engagement network.
  • Supervise and evaluate the performance of patient and family partners. Perform duties such as recruiting, screening applicants, conducting interviews and selecting applicants. Provide orientation and training to patient and family partners, follow up on any issues or concerns and takes appropriate disciplinary action.
  • Work with Director and BCMHSUS staff to ensure services provided by patient and family partners are meeting established objectives and outcomes.
  • Provide leadership and education on principles of patient engagement with health professionals and leaders across BCMHSUS.

The Leader is expected to be able to travel locally, provincially and nationally. The incumbent is required to have suitable efficient transportation.

You hold:
  • A level of education, training, and experience equivalent to a Master's Degree in a related health field.
  • A minimum of five years' experience as a manager, coordinator or leader in a health related field developing community based health programs.


You have:
  • Demonstrated strong program evaluation and research skills and experience in a leadership position.
  • Effective planning and communication skills.
  • Strong negotiation, mediation and facilitation skills.
  • Demonstrated commitment to change and process management.
  • Strong analytical, problem solving and critical thinking skills.
  • Knowledge of current and emerging evidence based practice in standards and guidelines, stakeholder engagement and continuing education and adult learning principles.
  • Experience in patient experience, patient and family centred care, and patient engagement are an asset.
  • Demonstrated expertise in developing business plans and program implementation.


If this sounds like you, apply now!

About Us

BC Mental Health & Substance Use Services (BCMHSUS www.bcmhsus.ca) provides tertiary mental health and substance use services to adults across BC. BCMHSUS is part of the Provincial Health Services Authority (PHSA.) PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/family-brand

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.

PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities

Labor Agreement Excluded Requisition # 86487-2329420 Work Site Mental Health @ 601 W Broadway, Vancouver Job Type Regular, Full-Time FTE 1.0 Hours of Work 0830-1630 Work Days Monday to Friday Expiry Date 24-Sep-2019

Category
Health Care

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About BC Mental Health & Substance Use Services

BC Mental Health & Substance Use Services, a program of the Provincial Health Services Authority, provides a diverse range of mental health services to people across BC, including: Specialize...

Read More
Industry
Government
Health Care
Size
201-500 employees

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