You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BC Mental Health and Substance Use Services

Lead, Indigenous Patient Experience, Cultural Safety and Partnerships - BC Mental Health & Substance Use Services

Posted 3 days ago

Job Details



Job Description

Lead, Indigenous Patient Experience, Cultural Safety and Partnerships

BC Mental Health & Substance Use Services

Burnaby, BC (Remote)

Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous ancestry.

The Indigenous Patient Experience, Cultural Safety & Partnerships Lead is an integral part of the growing Indigenous Health team at BCMHSUS. This role will specialize in decolonizing and Indigenous thought leadership to promote safety, wellness, and healing for Indigenous patients and families. These services are grounded in technical skills and a practical understanding of Indigenous-specific anti-racism and cultural safety & humility, as well as technical skills and knowledge translation.

What you'll do

  • Contribute to Indigenous thought leadership across the organization, with an emphasis on decolonizing and cultural approaches to improve the experiences of Indigenous patients and families across BCMHSUS services
  • Collaborate with teams within the organization to improve processes and outcomes in areas such as Indigenous research, evaluation, knowledge translation, Indigenous self-identification, data governance, and Indigenous-specific anti-racism education
  • Support consultation and engagement with Indigenous patients, families, and organizations
  • Build and nurture collaborative partnerships with organizations outside of BCMHSUS, particularly within the (intersecting) health and justice fields
  • Promote effective and efficient clinical service functioning
  • Lead the communication of BCMHSUS Indigenous Health & Cultural Safety initiatives and opportunities for both internal and external audiences (e.g., Leadership tables, conference presentations or workshops)
  • Enable the ongoing implementation of BCMHSUS' Indigenous Health Action Plan and monitoring/reporting of progress

What you bring


  • Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry.
  • A level of education, training, and experience equivalent to a Master's Degree in Health Services Administration, Social Justice, Transformative Organizational Change or relevant health care discipline with a minimum of five (5) years recent, related experience in project management as well as facilitating and managing consultation processes involving a wide range of stakeholder groups, including Indigenous health organizations.

You will also have

  • Demonstrated knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, including gendered colonial violence supported by significant knowledge of Canadian and Indigenous ideologies.
  • Demonstrated extensive knowledge of health issues, and especially the determinants of health, legislation and public policy affecting Indigenous people.
  • Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.
  • Knowledge of and experience with Indigenous centered care and unique needs of Indigenous populations and health services, in alignment with Paige's Story (2015), Truth and Reconciliation Call To Action report (2015), In Plain Sight: Addressing Indigenous-Specific Racism and Discrimination in BC Health Care (2020), Reclaiming Power and Place: Recommendations from the National Inquiry into Missing and Murdered Indigenous Women and Girls (2021), Sacred and Strong: Upholding Our Matriarchal Roles (FNHA, 2021).
  • Knowledge of specific resources for Indigenous patients and families, i.e., First Nations Health Authority, Métis Family Services, Vancouver Aboriginal Child and Family Services Society and other delegated Aboriginal child and family services, Community Health Centre's/Clinics on and off reserve, etc.
  • Experience or working knowledge of health systems and policy, organizational change, anti-Indigenous racism, resistance to change, population health, illness prevention, health promotion, mental health and substance use, knowledge exchange and change management.
  • Comprehensive knowledge of the principles of Indigenous centred, culturally safe, trauma and violence-informed care and harm reduction, particularly in tertiary, inpatient, and/or secure settings. Ability to lead and participate effectively on collaborative change initiatives.
  • Excellent communication and facilitation skills to function within a complex interdisciplinary environment, including ability to communicate with a wide variety of internal and external stakeholders.
  • Computer literacy with word-processing, spreadsheet, presentation, project management and database applications.
  • Demonstrated extensive knowledge of Indigenous health care needs, services, and issues as well as knowledge of culture, protocols, traditions, and ideology of Indigenous people and organizations in British Columbia is an asset.
  • Established knowledge and network of Indigenous communities, services, and agencies throughout BC is an asset.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time opportunitiesSalary Range: $88,990 - $127,923/year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 1795 Willingdon Avenue, Burnaby BC, V5C 6E3
Applications will be accepted until position is filled.
Hours of Work:
Monday - Friday, 0830 - 1630
Requisition #
165602E, 165603E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs:

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of May 21 st , 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

About BC Mental Health and Substance Use Services

BC Mental Health and Substance Use Services, part of the Provincial Health Services Authority, provides a diverse range of mental health and substance use programs and services for people across B.C


Health Care

Application closing date is 2024-09-08

Interested in jobs like this?

Sign up for email alerts
Get job alerts

Work with our Featured Employers

M space man icon M
Watch now
H O T Marketing. Tips. Sauce.
Marketing On Mars Podcast Full episodes twice per month