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Junior Support Services Technician

Reference ID: 556951
Full Time
Vancouver, BC     

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Junior Support Services Technician

We currently have an exciting opportunity for a full time Junior Support Services Technician to join our Information Systems team at our Head Office in Vancouver. You will work for a company you are proud to be a part with, in an engaging work environment, with perks and medical benefits.

Reporting to the Support Services Regional Supervisor, a successful candidate will work closely with other team members to manage the end-to-end life cycle for corporate and bakery based incidents via phone, email and face to face support.

Specifically, the Junior Support Services Technician will:

  • Provide seamless technical support to all customers ensuring regular contact and updates for all incidents assigned to them for support
  • Create and maintain Support Services documentation via an online knowledge base
  • A successful candidate will have:
  • Minimum one year's experience in a customer service role
  • Experience with diagnosing and resolving hardware and software issues
  • Excellent communication skills (oral and written)
  • Able to work independently and efficiently to meet deadlines when required

About COBS Bread

COBS Bread is part of the Bakers Delight – an Australian-owned company established in 1980 and operating as Bakers Delight in Australia and New Zealand and COBS Bread in Canada and USA. Together we have grown to more than 700 bakeries across Australia, New Zealand and in Canada and USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. All of COBS Bread’s baked goods are made on the same day they are sold, ensuring that everything is fresh and delightful. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

Note: Only shortlisted candidates will be contacted when their skills and experience match the position specified.

Posted: October 17, 2016
Closes:December 16, 2016
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About Mindfield

Mindfield is a technology-enabled talent solutions provider that partners with companies to improve the quality of their hourly workforce. We use a data-driven hiring strategy that combines people,...