Junior Draftsperson / Customer Service Representative: Harvey 1957
Duties and Responsibilities:
1. Telephone Reception:
a. General Inquiries: Answer questions
b. Customer Service Inquiries: Answer questions and resolve customer issues
c. Home Sales Inquiries: Forward inquiries to Sales department, record contact information
2. Customer Service:
a. Accessory Orders: Confirm order quantities, verify inventory, obtain shipping quotes,
collect and process payments, on all fulfill orders
b. Plan Lookups: Confirm factory order number or purchase year/name, review production
records, collect and process payments, conduct plan lookups, scan and send plans to customers
c. Insurance Replacement Value: Determine insurance requirements, verify home details,
prepare insurance replacement letters, send letters to customers
d. Care and Maintenance: Assess customer needs, provide guidance and instructions, refer
customers to qualified suppliers or contractors
e. Disassembly Instructions: Provide disassembly and reassembly instructions, offer plan
lookup to assist with process
f. Replacement Parts: Confirm part specifications, determine availability, and identify suppliers,
advise customers of findings
g. Other Inquiries: Assess customer needs, identify solutions, provide information as required
3. Drafting and Design:
a. Plan Review: Ensure all dimensions, elevations, and foundation plans are correct.
b. Bill of Materials: Check Bill of Materials to ensure all materials are included in Factory
c. Purchasing: Find new suppliers for materials, obtain three quotes for stock items and for
orders that have been placed.
d. Plan Deposits: Draw plans from scratch. Interact with customer through email and/or
e. Digital Renderings: Use AutoCAD 2014 / Revit or Sketchup for new renderings and new
4. Other Duties:
a. Office Organization: Assist with office organization and records management
b. Historical Plans: Reorganize and index historical plans
This is a fulltime position.
Salary is open depending on experience.