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Sierra Systems

ITSM Service Now Developer

Vancouver, BC
Full Time
20 hours ago
Req ID: 100445

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ITSM Service Now Developer to join our team in VANCOUVER, British Columbia (CA-BC), Canada (CA).

In a role of an ITSM ServiceNow Developer, you will participate on an implementation team to deploy ServiceNow to meet our client's IT Service Management requirements. Working with our client's IT and Business representatives, you will be responsible for developing and deploying unique and innovative ServiceNow solutions in the complex IT Service Management world.

Professional Qualifications & Experience

• Experience with services built on the ServiceNow platform and all ServiceNow ITSM modules
• Work with clients to assess current state processes and tools, ensure ServiceNow requirements are developed and configured on the ServiceNow platform.
• Five plus yearsexperience developing ITSM solutions in other ITSM tools such as Remedy, Axios Assyst, HP Service Manager etc.)
• Design modifications or enhancements to modules deployed such as Incident, Problem, Service Request and Change Management but not limited to.
• Experience with extending the ServiceNow schema to custom applications
• Experience creating HTML templates
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
• Support the team responsible for the implementation and administration of the ServiceNow installation including system configurations, gathering and documenting user and process requirements, workflow customizations, and supporting quality assurance teams.
• Understands technical and functional design requirements related to ServiceNow.
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Must have the ability to communicate with clients on all levels and must have excellent verbal and written communication skills
• A fundamental understanding of ITSM, ITIL or CMDB
• ServiceNow Implementation Certification is nice to have

Key Areas of Responsibility

• Gather Business requirements, design, test and implement new Service Requests required by and for project related work
• Research, develop, and implement solutions across a broad range of clients.
• Help Sierra Systems expand its IT Service Management offerings, including tools, processes, and capabilities
• Develop requirements and design, configure, upgrade, migrate, and operate market leading service management tools.
• Support the implementation of advanced service management capabilities, including process automation, network discovery, and hosting service management tools in a Cloud environment.
• Work on small to large enhancements for deployed modules (Incident, Problem, Change and Service Requests as well as Self Service Portal)
• Apply knowledge of ITIL and experience with implementing and supporting processes across the ITIL lifecycle.
• Support the assessment, evaluation, redesign, and implementation of improved IT services.
• Ensure ServiceNow is configured for new and existing software implementations include user setups, interface setups, request/configurations coordination of applicable application server(s) if required
• Service Request workflows that meet business requirements from small to very complex designs.
• Think strategically to adapt to new situations and challenges, learn new and emerging technologies continuously, and apply excellent customer service and communication expertise to collaborate effectively with colleagues, senior leadership, and clients.
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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