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IT Specialist 1

Burnaby, BC
Full Time
4 hours ago

Join the Fortinet team in anIT Specialistrole where you will be responsible for the secure operation and administration of our networks!

Job Responsibilities:
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, through ticket system or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.

Job Experience Required:
  • 1+ years in overall IT support experience
  • Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
  • Ability to multi-task in a dynamic environment with changing priorities
  • Support experience for Windows AD, Windows, Mac OS, and Linux
  • Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
  • Team/results-oriented, flexible, proactive, self-starter
  • Strong communication skills, both written and verbal, and organization skills
  • Excellent customer service skills

Educational Requirement:
  • BS in Computer Science or Engineering preferred

Software and Programming Information Technology