ISL 24R - Service Designer

Posting Title
ISL 24R - Service Designer

Position Classification
Information Systems R24

Union
GEU

Work Options
Remote

Location
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort St John, BC V1J6M7 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Pemberton, BC V0N 2L0 CA
Prince George, BC V2N4P7 CA
Surrey, BC V4P 1M5 CA
Terrace, BC V8G 1W2 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$78,729.94 - $89,687.19 annually which includes a 6.6% Temporary Market Adjustment*

Close Date
12/8/2023

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Public Safety & Sol General

Ministry Branch / Division
Liquor and Cannabis Regulation Branch

Job Summary

Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity

The Liquor and Cannabis Regulation Branch (LCRB) oversees the regulation and licensing of liquor and non-medical cannabis establishments and events.The LCRB is comprised of the Assistant Deputy Minister's Office (ADMO) and three divisions: Licensing Division (Licensing and Local Government Liaison), the Compliance and Enforcement Division (both regional and HQ), and the Corporate and Strategic Services Division

Within the Corporate and Strategic Services Division, the Planning and Analytics Unit manages small-to-large service delivery projects in support of a diverse range of divisional and branch initiatives, while also providing process analysis, data analytics, and broader corporate and strategic planning support.

The Service Designer works with the Liquor and Cannabis Regulation Branch's (LCRB) Planning and Analytics Unit and contracted developers to provide leadership, expertise and creative solutions to service design, user experience design and digital services.This position works closely with operational areas to build an end-to-end, and front (user experience) to back (organizational systems) understanding of the LCRB's services.If you thrive in an environment dedicated to cooperation and teamwork, and enjoy working towards group and organizational goals, we look forward to your application.

Job Requirements:

• Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Computer Science or Social Sciences; OR
• An equivalent combination of related experience and/or education may be considered.
• A minimum of 1 year of training or experience in utilizing human-centred design methods to design and deliver services including experience in EACH of the following:
  
  • Design research;
  • Prototyping; and
  • UX design.

Preference may be given to applicants with experience in one or more of the following:

• Workshop design and facilitation;
• Working on an agile team;
• Working on complex projects with tight deadlines, multiple partners, and competing priorities;
• Conducting trauma informed design research and engagement; and
• Working with design software such as Figma, Adobe Creative Suite, etc.

For questions regarding this position, please contact Rachel.Bernal@gov.bc.ca .

About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
Please refer to MyHR for more information on Temporary Market Adjustments .

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology

Category

Information Technology Management and Executive