You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
BC Public Service

ISL 21R - Senior Service Desk Team Lead

Victoria, BC
Full Time
5 days ago
Posting Title
ISL 21R - Senior Service Desk Team Lead

Position Classification
Information Systems R21


Work Options

Victoria, BC V9B 6X2 CA (Primary)

Salary Range
As of April 7, 2024, $69,760.70 - $79,322.69 annually

Close Date

Job Type
Regular Full Time

Temporary End Date

BC Public Service -> Education and Child Care

Ministry Branch / Division
Digital Strategies Branch/ Services and Technology Division

Job Summary

Great opportunity for the next step in your IT career

The Senior Service Desk Team Lead supervises the Ministry's HelpDesk (Service Desk) team (Tier 1 and Tier 2 staff), provide Tier 2 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problem; and to ensure the overall efficient administration of the HelpDesk by providing Ministry staff with a high level of professional customer service related to their Information Technology (I/T) needs.

Job Requirements:
  • Diploma in the computer science field and 2 years related experience; OR
  • Certificate or coursework in the computer science field and 3 years related experience; OR
  • An equivalent combination of education and experience may be considered.

Related Experience
  • Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.
  • Experience supervising staff in an information technology environment
  • Experience with and knowledge of computer system operation environments, applications, and programming language.

For questions regarding this position, please contact .

About this Position:
Flexible work options are available; this position may be able to work up to 2days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology
Information Technology Management and Executive