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BC Public Service

ISL 18R - Business Support Analyst

Victoria, BC
Full Time
58,319 to 66,096 per year
Posting Title

ISL 18R - Business Support Analyst

Position Classification

Information Systems R18




Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$58,319.24 - $66,096.20 annually

Close Date


Job Type

Regular Full Time

Temporary End Date



BC Public Service -> Jobs, Economic Recovery & Inn

Ministry Branch / Division

Information Systems Branch, Management Services Division

Job Summary

Business Support Analyst
Information Systems R18

There is currently a temporary opportunity available until February2024, this temporary opportunity may become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

A great opportunity to take the next step in your career

The Economy Sector is comprised of the Ministry of Municipal Affairs, Ministry of Tourism, Arts, Culture and Sport, Ministry of Jobs, Economic Recovery and Innovation and the Ministry of Labour. The Information Services Branch provides support in a trusted advisor capacity to support program areas in meeting their technology needs. We offer flexible work arrangements, including the opportunity to telework part-time (with conditions) as set out in applicable employer policies.

As a core member of the Service Desk team, you will support the Economy Sector with IT Order Management and Tier 1 & 2 technical troubleshooting. This position provides support such as but not limited to IT service requests for onboarding and offboarding IT assets and services, deskside and remote technical troubleshooting, managing building security access, and act as a valued stakeholder and contributing team member for various enhancement projects directly impacting the Service Desk. As a Business Support Analyst, your critical thinking and problem solving skills as well as overall friendly and positive attitude will contribute to our rewarding office culture and support the Service Desk's motto of "We're here to help."

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

The capital of British Columbia, Victoria is a beautiful city, with beautiful beaches and harbours, and a variety of provincial parks to explore. Located on Vancouver Island, Victoria offers a bustling downtown scene and has a wide range of restaurants and entertainment venues to choose from.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. We acknowledge all Indigenous peoples on whose territories we work and live. We honour their connections to the land and respect the importance of the diverse teachings, traditions, and practices within these territories. Consider joining our team and helping us build an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia ( .

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact .DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

  • Diploma or equivalent in computer science or a related field.
  • One (1) year experience providing customer support services in an information technology environment.
  • One (1) year experience helping end users to use and understand computer hardware and software.
  • An equivalent combination of education and experience may be considered.

Preference may be given to applicants:
  • Preference may be given to applicants with experiencing working on projects to improve internal operations and efficiency using methodologies such as Agile, Lean, etc.,

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

Cover letter: NO -
Please do not submit a cover letter as it will not be reviewed.

Resume: YES -A resume is required as part of your application; however, itmay notbe used for initial shortlisting purposes.

Questionnaire (COMPREHENSIVE): YES -As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT:Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

Job Category

Information Management/Information Technology

Additional Information
Information Technology Management and Executive