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Accenture Utilities BPO Services Logo

Interview now for October start dates in Vernon!

Customer Service and Support
Vernon, BC     

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Launch a customer care career with Accenture's winning team. Now hiring for October 24th!

Learn about our rewarding Accenture Customer Care Representative positions -

Accenture is seeking dynamic individuals who possess excellent communication skills, superior customer service experience gained in a call centre environment, and strong computer proficiency to join our Customer Care Centre in Vernon, British Columbia.

Accenture Utilities BPO Services is a leading business processing outsourcer offering customer care, business services and technology services to the Utilities industry in North America. We've built our expertise on the foundation of quality service that makes us a leader in our field.We believe that satisfied employees result in satisfied customers! We want our people to stay, learn and develop, seeing a career with Accenture as a long term opportunity. It all starts with the right attitude, a commitment to excellence and exceptional training.

As a Customer Service Representative you will play a key role in providing superior customer service which assists in maintaining our high customer satisfaction ratings. Our Call Centres operate in a shift work environment and scheduling of Customer Service Representatives varies according to anticipated call volumes. Individuals must have the flexibility to work a variety of shifts, often on short notice, on an as required basis. Successful applicants will possess excellent communication skills, exceptional customer service experience and strong computer proficiency.

Our Customer Service Representatives are well-trained professionals responsible for handling inbound telephone enquiries from the public on a wide variety of matters relating to BC's largest utility provider. Typically these enquires fall into the following areas:

  • Customer Care (customer moves, billing inquiries, credit and collection calls)
  • General Enquiries (utility energy use, cost of energy, cost of energy for appliances, marketing campaigns)
  • Trouble Call Handling (power outage calls and emergency electric calls)

The first six weeks of employment consists of full time training in a classroom environment. You will be expected to be present for training during the full six-week period. Following training you will be scheduled as a casual employee on an "as and when required" basis.Specific responsibilities include:

  • Provide excellent customer service in an inbound customer contact environment
  • Quickly analyzing and interpreting customer inquiries to identify customer needs
  • Listen attentively to customer concerns; demonstrate empathy
  • Ask questions as appropriate to discover needs while effectively keyboarding to capture information
  • Fulfill customer expectations in a way that also complies with policies, practices and procedures
  • Identify and resolve complaints, influence to achieve a solution mutually satisfactory to the customer
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Contribute ideas on ways to resolve problems to better serve the customer and /or improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance
  • Maintain broad knowledge of client products and services
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking

Customer Service Representatives are evaluated on business performance criteria through quality monitoring and productivity measures and will be coached regularly on their performance.Qualifications:

  • Successful completion of secondary school education (high school diploma or equivalent) is required for this position.
  • Demonstrated front line customer service experience (for a minimum of 12 months in the last 5 years).
  • Accenture Utilities BPO Services Customer Service Representatives are required to be licensed under the Debt Collections Act.


  • Competitive hourly rate ($15.00 base to start)
  • Extensive paid training
  • Chill-out areas (including complimentary coffee, tea, and hot chocolate!)
  • Spacious work stations

Take The Next Step!

If you're a positive, professional team player who enjoys problem-solving and a high energy environment, please apply online at:


Normal office conditions with regular exposure to demanding telephone callers or in person visitors. Some occasional driving to visit customer premises, participate in Marketing & Sales related activities, promotions, etc. *These positions are designated shift work as per Article 12.05. This may be a competency-based interview. Testing may be part of the interview process. Candidates will be asked to give examples of when they have demonstrated the behavioural attributes that have been identified as critical to the success of Customer Care. An interview package will be forwarded to the short-listed candidates prior to their interview. The successful candidate will be required to be registered under the debt collections act. This position will be advertised internally and externally concurrently, however, preference will be given to qualified internal COPE applicants.Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Posted: September 24, 2016
Closes:November 23, 2016
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