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Douglas College

International Student Advisor

Full Time
2 days ago

Position Details

Position Information

Position Title International Student Advisor Posting Number 00505SA Location New Westminster Campus Grade or Pay Level S - Pay Level 13 Salary Range $45,351/year (with increments to a max of $50,893/year) Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full Time Posting Category Staff Start Date 05/13/2019 End Date 03/27/2020 Day of the Week Mondays to Fridays Shift 9:00 am - 5:00 pm Work Arrangements
This temporary full-time (35 hours per week) position is available starting May 13, 2019. Regular hours of work are Monday to Friday, 9:00 am to 5:00 pm. No modified schedule.

Occasional work arrangements at our Coquitlam campus will be required, as will occasional evening and/or weekend work.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.
The Role
Reporting to the Manager, International Student Services, the International Student Advisor ( RCIC / RISIA ) supports new and returning international students through innovative and qualified advising services and programs with a focus on immigration-related matters. As a Regulated Canadian Immigration Consultant ( RCIC ) or Regulated International Student Immigration Advisor ( RISIA ) the incumbent executes the highest level of comprehensive advising to support international undergraduate student recruitment, retention, and success, including, but not limited to: international student immigration, medical insurance, study permits, work permits, employment and cultural transitions. The position involves the professional and competent application of advising procedures in a confidential and ethical manner in accordance with standards set by the Canadian Bureau of International Education ( CBIE ), the Immigration Consultants of Canada Regulatory Council ( ICCRC ) and applicable professional associations. The incumbent works collaboratively within International Student Services and with other departments across Douglas College as well as external organizations and governmental agencies.


1. Advises and Supports International Students
a. Delivers case specific advising and lead/implement College-wide practices and programs specifically related to study and work permits, visas, medical insurance, employment, student life, cultural adjustment, dependents and related issues.
b. Regularly provides up to date and relevant information and advice to students regarding immigration status and permit and visa applications.
c. Reviews student and family visa applications prior to submission and provides related advice.
d. Prepares and submits requests for information under Access to Information and Privacy legislation for students. Writes professional communications to visa offices and immigration program regarding student applications.

2. Develops, Coordinates and Delivers Professional Support Programs
a. Creates a welcoming and supportive environment so that international students may be fully engaged members of the campus community.
b. Assesses and evaluates current student support offerings and provides direction in design and implementation of new programs and services.
c. Documents, through surveys and other means, student experiences and program assessments.
d. Designs and delivers awareness and education programs to faculty, students and staff relevant to supporting Douglas College's strategic goals.
e. Accesses and updates the international student service database in order to track international students and prepares reports specific to their success and retention as required.
f. Develops, delivers and trains staff on immigration-specific material for orientation programs and workshops
g. Prepares and updates documents such as orientation information booklets, manuals and other publications for
international students on immigration specific topics.
h. Regularly coordinates and/or leads various types of immigration-focused orientation programs for international

3. Acts as Liaison and Provides Leadership to Douglas College Staff
a. Conducts detailed research; remains current on and interprets immigration legislation, regulations and policies; defines practices and communicates the findings and practices to colleagues, departments, students and stakeholders.
b. Provides legal interpretation and consultation to Douglas College departments and staff regarding international student immigration status, both case-specific and to inform policy and guidelines (e.g., work authorization for internships, practicums and co-ops), in person and in written communication.
c. Plans and implements on-campus immigration-related communications and practices that are accurate, consistent and in line with immigration legislation, regulations and policies.
d. Liaises with and provides leadership to other staff on campus to provide seamless support and services for international students. Manages complex cases involving student immigration, well-being and other matters.
e. Manages the reputation of Douglas College in all interactions with IRCC , CBSA , BC PNP , Services Canada, Health Insurance BC, local MP's offices and other governmental agencies as well as CBIE , BCCIE , ICCRC and related organizations.
f. Interprets and complies with IRCC Operation Manuals, Operational Bulletins, ICCRC policies and Codes of Ethics, privacy legislation, etc.
g. Maintains and updates student records according to ICCRC and Douglas College policies.

4. Performs other duties
a. Processes a variety of correspondence, reports, and other documents, based on established procedures.
b. Carries out other related duties as assigned by the Manager, International Student Services.
To Be Successful in this Role You Will Need
1. A degree in a related field from a recognized post-secondary educational institution plus two years of relevant related work experience. An equivalent combination of education, work-related learning and experience may be considered.

2. Good working knowledge of the Canadian and British Columbia post-secondary education system, including admission requirements, programs of study and Douglas College program offerings, admissions criteria and learner pathways.

3. Familiarity with the post-secondary educational systems in B.C. and Canada including familiarity with International Education and with Immigration, Refugees and Citizenship Canada ( IRCC ) policies and procedures related to international students.

4. Must have a valid Regulated International Student Immigration Advisor ( RISIA ) OR Regulated Canadian Immigration Consultant ( RCIC ) designation with the Immigration Consultants of Canada Regulatory Council ( ICCRC ).

5. Excellent interpersonal and intercultural communication skills, including written and verbal fluency in the English language.

6. Demonstrated ability to:
- Communicate professionally and effectively in writing, in person or on the telephone with staff, faculty, administrators and students;
- Interact effectively and respectfully with people of diverse cultural backgrounds and whose native language is not English, including students, College employees and the broader community;
- Make engaging presentations and speak to small and large groups in formal and informal settings, and be flexible in adapting speaking and presentation styles to people of various backgrounds and cultures;
- Effectively engage with prospective and current students to identify and help them achieve their educational and career objectives;
- Provide efficient student-centred service to individuals and groups in a high volume setting;
- Develop, establish and maintain good working relationships and work effectively as part of a student services team and the wider college community;
- Ensure accuracy of information and attend to details;
- Be analytical and possess problem solving skills;
- Exercise good judgment, objectivity and thoughtfulness in decision-making and maintain a high degree of confidentiality;
- Ability to multitask and to work under pressure in a high volume setting;
- Work independently with a minimum of direct supervision, as well as establish priorities and achieve deadlines;
- Be dependable and reliable.
Link to Full Position Profile Diversity Statement
Douglas College is committed to being a workplace that is free of discrimination, that values diversity and is representative, at all job levels, of the communities we serve.

Posting Detail Information

Open Date 04/18/2019 Close Date Open Until Filled Yes Special Instructions to Applicant
Interested applicants must ensure that a resume and cover letter is submitted online.

Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying.

Qualified internal applicants shall be given first consideration in filling this position. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
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