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Interaction Designer (Senior Business Systems Analyst)

Reference ID: TEC10272-17

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Job Location icon
Burnaby, BC
Job Type icon
Full Time
Job Category icon
Information Technology

Position Overview:

TELUS is a great place to work. You can see it in our team members. Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding. Our team adapted SAFe (Scaled Agile Framework) which is very dynamic and offers new possibilities. Join our team and make your future friendly too. As a Senior Business Systems Analyst, you will provide service in delivering high complexity/high risk technical solutions and business processes.

What YOU will do:
    •Work closely within a cross-functional team to develop the desired functionality to ensure that application requirements are met, creating prototypes and writing detailed user specifications •Communicate conceptual ideas and design rationale •Work with other Interaction Design and Usability Specialists, with an emphasis on constant team collaboration and knowledge sharing, as well as sharing critiques and participating in project and team brainstorming sessions •Apply user-centered design processes to develop high quality user flows and end-to-end experiences •Understand and represent the TELUS brand via interaction design framework and visual designs •Coordinate, develop, and facilitate usability tests applying user-centered design principles, human factors, usability heuristics and methodologies, industry best practices and standards •Prioritize recommendations for user testing and performance measurement for website or application with the usability team


What YOU will bring:
    •3-5 years of experience as a key member of a user experience team participating in the complete product/web development lifecycle of several successfully launched web and/or software applications •Comfortable with production software, such as Sketch, Invision, Axure for creating prototypes •The ability to communicate effectively to a broad range of people: Designers, Executives, Business Development and technical staff •Strong problem solving skills and the ability to meet deadlines in a fast paced environment required •Proven experience creating wireframes, prototypes and IA diagrams •Detailed knowledge of Usability best practices and interaction design principles and design patterns •1+ years working in an Agile environment •A strong, demonstrated understanding of user-centered interaction design methods and mobile-first design •Familiarity with development of software applications and web technologies •Ability to work independently and collaboratively •Ability to prioritize and manage work to critical project timelines in a fast-paced environment •Ability to develop new approaches to complex design problems •An understanding of Salesforce is an asset

    •A BA, preferably in Human Factors/HCI, Usability Engineering, Industrial Design, Cognitive Science or product application design, or related field and/or depth of experience

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: December 5, 2017
Closes:January 19, 2018