You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
Nicola Wealth

Insurance Service Associate, Inforce

Vancouver, BC
Full Time
A month ago

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth.

By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let’s talk!

Position Summary

To support the growth of our Insurance Services department, we are looking for an experienced Insurance Service Associate, Inforce. This is an exciting opportunity to join our growing insurance operations team of experts responsible for providing exceptional service to our Advisory Teams and high-net-worth clients. The successful candidate will work in collaboration with our Advisors and clients to support their insurance related needs. This role will consist of case coordination and servicing our clients and their existing insurance needs.

As an Insurance Service Associate, Inforce you will:

  • Assist our Advisory Teams and clients by managing the end-to-end process to facilitate all policy change requirements.
  • Work directly with Advisors, providing them with insurance knowledge and support relating to current policies.
  • Manage the ongoing requirements to ensure all policies are in good standing.
  • Responding to Wealth Planners and Associates in a timely and attentive manner.
  • Perform all daily tasks and participate in other activities as assigned by manager.
  • Maintain quality of policy data, updating policy values and policy changes.
  • Deliver a high level of personalized, professional client service, offering the rapid resolution of queries.
  • Engage in ongoing learning to continuously improve insurance industry knowledge and expertise.

Success Factors:

  • Excellent interpersonal, verbal and written communication skills. 
  • Views issues through the eyes of the client and delivers superior service to internal and external clients.
  • A proactive problem solver and communicator with an orientation to issue analysis, resolution and continuous improvement. 
  • Excellent attention to detail.
  • Works equally well collaborating as part of a larger team and independently.

Skills and Qualifications:

  • First-class client service skills; minimum 3 years’ experience in the life insurance industry.
  • Life License Qualification Program (LLQP) or willingness to obtain.
  • Thorough knowledge of all types of insurance products within the Canadian insurance industry.
  • Comfortable working with various insurance companies’ software.
  • Excellent organizational skills with the ability to prioritize and manage multiple tasks while meeting deadlines.
  • You are legally eligible to work in Canada for any employer.

Please include both cover letter and resume in your application. Thank you for your interest in this position. We are an inclusive equal opportunity employer. For more information about this and other roles:

Banking, Finance and Insurance