Installation Technician

Why Novus:

• We’ve been in business since 1996 and are headquartered right here in beautiful Vancouver close to bus routes and Skytrain stations. We live and play in the communities we service.
• We offer a comprehensive benefits package after 3 months of full time employment.
• Novus also offers generous education reimbursement and employer matching GRRSP programs.
• It’s your birthday! Take the day off.
• Our Fun Club will have you socializing with activities throughout the year and donuts on Fridays will satisfy your cravings.

Who We Are:

Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth in the communities we service. As a company, we focus on leaning in on our passion, uniqueness, and diversity by providing an inclusive environment for our employees.

The Position:

Our technicians are invaluable to our team. Without them, we wouldn’t be able to connect TV, Internet, or phone services to our customers. Not only that, but our install technicians receive the most praise from our customers regarding outstanding customer service, they really are amazing. No pressure though, we know you’ll fit right in to this star role.

Some responsibilities include:

• Perform disconnections and installations, including Fiber, coaxial and CAT 5
• Proficiently installing, diagnosing, troubleshooting, and repairing technical       problems
• Ensuring customers are well equipped with everything they need and that all               technology is programmed properly and functioning. Including hands-on demonstrations when necessary
• Maintain documentation and records daily
• Maintain work vehicle, tools and equipment
• Perform other duties as required

You are:

• Able to use your own vehicle for work, as required by Novus Vehicle Policy.
• Work various shifts including days, nights, and weekends.
• Work overtime when necessary.
• Able to use hand/power tools and testing equipment.
• Physically able to bend, stand, climb and lift heavy objects (at least 20lbs).
• Very analytical, love taking initiative and you know how to gauge priorities.
• A good communicator. You communicate well within your team.
• A people person. You love to meet new people.

Qualifications:

• High School Diploma required.
• Computer knowledge in MS programs & Networking protocols an asset.
• Must possess a valid driver’s license with clean driving record.

Bonus:

• A love for all things TV and Internet, and technology in general.
• Speak a second language? Awesome but not necessary.

We would like to thank all applicants in advance for your interest in this position. Only candidates selected for an interview will be contacted.  No phone calls please.      

Thank you!

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