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BCI

Infrastructure Services Technician

BCI
Location
Victoria, BC
Details
Full Time
A month ago

This position performs the full range of the Service Desk functions including answering incoming technical support calls by telephone, logging all support requests in ServiceNow application, etc.

The Infrastructure Services Technician (Service Desk) works with the Manager, Customer Support Services and the Technology department to provide Service Desk functional support to the organization in configuring, installing and maintaining the multi-platform/environment hardware and software used on the network, workstations and servers.

The position will be based in Victoria.

WHAT YOU WILL BE DOING

  • Incident and Request management

  • Configuring, installing and maintaining hardware and software for workstations

  • Assisting staff and systems administrators with systems problems and decisions

  • Training clients in use of information technology

WHAT YOU BRING TO THE TEAM

  • A degree or diploma in Computer Science and at least three years of related experience
  • Sound business acumen to complement expert-level knowledge in emerging information technology practices with an ability to problem solve and explain very technical concepts in non-technical terms
  • Self-motivated with the ability to work in a fast-moving environment that is complimented with strong organizational, presentation, and customer service skills
  • Adeptness at working with all levels of the organization on IT issues
  • Diplomacy, tact and strong interpersonal skills

Learn more about this exciting career opportunity by going to https://careers.bci.ca/res_joblist.html

Category
Information Technology