Information Technology - Senior Director/Director, Food and Beverage Technology

Posted 18 days ago

Job Details

Full Time

Location

Job Description

THE TEAM

The mission of the Food & Beverage Technology department is to design, build, deliver and operate scalable technology, data, analytics, and AI solutions that align with the strategic goals of Food & Beverage.

THE OPPORTUNITY

Aritzia is growing, and our Food & Beverage Technology team is growing with it. This is a unique opportunity to build a team from the ground up to support a high-growth area of Aritzia. You will advance the technology strategy that brings Everyday Luxury to life across Aritzia's Food & Beverage environments, playing a pivotal role in designing and evolving the technology, data, analytics, and AI capabilities that power world-class experiences. You will own the end-to-end Food & Beverage technology domain, with the opportunity to imprint on the long-term strategy and tech stack for Food & Beverage at Aritzia, including the domain technology roadmap, platform selection, vendor negotiation, and solution development and configuration, ensuring our Food & Beverage technology ecosystem is robust, scalable, and future-ready. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia - while enjoying one yourself.

THE ROLE

As the Senior Director/Director, Food and Beverage Technology, you will:

Own the complete Food & Beverage technology stack: POS, KDS, reservations, F&B ERP/inventory management, labor scheduling, payment processing, digital signage, and network infrastructure
Own end-to-end delivery of Food & Beverage technology implementation for our flagship boutiques
Lead RFP, vendor selection, and deployment including KDS, table management, online ordering, and payment certification
Govern the implementation partner relationship - holding the partner accountable to timeline, budget, and quality on a flagship-grade build
Stay current on technology innovations and bring relevant emerging capabilities to leadership for consideration, including owning and developing the technology roadmap in partnership with Food & Beverage business partners
Own the integration between Food & Beverage technology systems and Aritzia's unified customer data layer, ensuring every guest interaction contributes to the client profile
Coordinate with loyalty program integration, ensuring Food & Beverage spend is recognized within the broader Aritzia client relationship
Make integration architecture decisions that affect both Food & Beverage and Retail technology domains
Build, scale, and lead the Food & Beverage technology team
Represent Food & Beverage Technology in cross-functional leadership forums and executive presentations
Manage all Food & Beverage technology risks, decisions, and escalations, with direct accountability
Partner with Finance on ongoing budget management and forecasting for the Food & Beverage technology portfolio
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Senior Director/Director, Food and Beverage Technology has:

Proven and best-in-class skills, education, experience and/or applicable certifications:
10+ years of technology leadership experience, with significant exposure to food and beverage, hospitality, or restaurant technology environments
Deep knowledge of F&B technology ecosystems - POS platforms (Oracle MICROS Simphony strongly preferred), KDS, reservations systems, inventory management, and labor scheduling
Proven experience delivering complex, multi-vendor technology implementations in elevated dining or premium hospitality environments
Strong commercial acumen - experience negotiating enterprise software agreements and managing implementation partner relationships to fixed-fee deliverables
Track record of building new technology capabilities or teams from the ground up, not just inheriting established ones
Experience integrating hospitality technology systems with enterprise customer data platforms or loyalty programs
Excellent stakeholder management skills - comfortable operating at the executive level and with front-line operations teams simultaneously
Global experience, especially within North America
Experience at a premium retail, luxury hospitality, or lifestyle brand is strongly preferred
A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
The ability to set clear objectives and design a strategy that inspires the team
A dedication to quality and investing in results and new business opportunities that add value
A deep understanding and commitment for the industry in which we operate

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration.
Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

We're committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.

About Aritzia

Aritzia is an innovative design house and fashion boutique. We conceive, create and retail fashion brands with a depth of design and quality that no one can match at our competitive price point. Each of our exclusive brands is treated as an independent label with its own vision, team and aesthetic point of view. As a group, they are united by an unwavering commitment to superior fabrics, meticulous construction and relevant, effortless design. Founded by Brian Hill in 1984, Aritzia now has 80 locations in select cities across North America, including Vancouver, Toronto, Montreal, New York, San Francisco, Boston and Chicago. We pride ourselves on creating immersive shopping destinations, selecting each location with care and designing each space individually. Both in our stores and on Aritzia.com, our focus is on delivering truly world-class, memorable customer experiences. Aritzia est une boutique de vêtements et une maison de mode d’avant-garde. Notre mission : concevoir, créer et faire la vente au détail de marques d’articles de mode dont la conception et la qualité ne peuvent être égalées à prix comparable. Chacune de nos marques exclusives est une entité individuelle possédant sa vision, son équipe et son point de vue créatif. Elles sont unies par un engagement indéfectible pour les tissus de qualité supérieure, une confection méticuleuse et des styles modernes à la portée de tous. Fondée par Brian Hill en 1984, Aritzia compte maintenant 80 boutiques dans plusieurs grandes villes d’Amérique du Nord, dont Vancouver, Toronto, Montréal, New York, San Francisco, Boston et Chicago. Nous sommes fiers d’offrir des expériences de magasinage immersives. C’est pourquoi nous choisissons chaque emplacement avec soin et concevons chaque espace individuellement. En boutique comme sur le site aritzia.com, notre objectif est d’offrir une expérience d’achat exceptionnelle de calibre mondial.