Information Systems R18 - Service Desk Analyst

Posting Title
Information Systems R18 - Service Desk Analyst

Position Classification
Information Systems R18

Union
GEU

Work Options
Remote

Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA

Salary Range
$64,123.59 - $72,674.35 annually. Isolation allowance may apply to certain locations.

Close Date
5/1/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Water,Land,ResourceStewardship

Ministry Branch / Division
Business Delivery, Office Productivity Services

Job Summary

An exciting opportunity for service orientated professionals!

Natural Resource Information & Digital Services (NRIDS)is the information management/information technology (IM/IT) service provider and organizational partner to the Natural Resource Ministries (NRM). As the centralized authority for all information, geospatialdata, and technology across the NRM, NRIDS is leading the transformation and modernization of business practices through new and innovative technology solutions, continuous improvement projects and operational IM/IT solutions.

NRIDS provides broad information management services and leadership in data custodianship by way of the creation, maintenanceand publication of foundational datasets and geospatial information. NRIDS is also responsible for the full range of services to maintain and support all existing IT systems for the NRM as well as the development of new applications to deliver on government objectives. NRIDS is committed to client engagement and understanding the business needs of the NRM to identify where expert knowledge, technology and data/information solutions will help the sector deliver their programs and services more effectively.

The Service Desk Analyst provides Tier 1 technical support by receiving, diagnosing, and/or escalating service requests to resolve complex data and application problems.

Job Requirements:

• Diploma in Information Technology with one (1) year of related work experience in the last six (6) years; or
• Certificate in Information Technology with two (2) years of related work experience in the last six (6) years; or
• Secondary school graduation or equivalent (e.g. GED) with four (4) years of related work experience in Information Technology in the last six (6) years; or
• An equivalent combination of education, training and experience may be considered.

Preference may be given to applicants with the following in the last six (6) years:

• Experience in a call centre and/or fulfillment centre.
• Experience providing customer support services in an information technology environment or helping end users with computer hardware and software.
• Experience with Jira or other incident tracking software.

For questions regarding this position, please contact Darrell.Scott@gov.bc.ca .

About this Position:
There are currently two (2) permanent opportunities available.
This position can work up to full time from their home in British Columbia as per the Telework Agreement.
This position can be based in any Ministry of Water, Land, and Resource Stewardship office. Some of the locations available are Victoria, Prince George, Kamloops, Vancouver, Nanaimo, Surrey, Kelowna, Chilliwack, Campbell River, Fort Nelson, Nelson, Smithers and Williams Lake. The locations listed are to assist applicants in searching for this opportunity and are not a fulsome list of locations. Alternate locations may be considered.
An eligibility list may be established for future temporary and/or permanent opportunities.
The recruitment process for this competition may take place virtually.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES -As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Information Management/Information Technology, Natural Resource Sector

Category

Information Technology Management and Executive