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Douglas College

Indigenous Student Support Navigator

Full Time
7 days ago
Position Details

Position Information

Position Title Indigenous Student Support Navigator Posting Number 01641SA Location Hybrid / New Westminster Campus / Coquitlam Campus Grade or Pay Level S - Pay Level 15 Salary Range $50,908 annually (with wage increments to a max of $57,361 annually). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 10/03/2022 End Date Day of the Week Mondays to Fridays Shift 8:30 AM - 4:30 PM Work Arrangements
This regular full-time 35 hours per week position is available starting October 3, 2022. Regular hours of work are Monday - Friday, 8:30 AM - 4:30 PM. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work will be required. The position will have work on both the New Westminster and Coquitlam campuses. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy.
What Douglas Offers
DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.
The Role
Reporting to the Associate Director, Student Affairs, the Indigenous Student Support Navigator is responsible for providing outreach and guidance to prospective and current self-identified Indigenous students. The Indigenous Student Support Navigator will work closely with the Indigenous Student Services Team to connect Indigenous students to Douglas College student service departments and Faculties and local community resources.

The Navigator will promote access, success and retention through a capacity-building process where Indigenous students receive the support they need to learn to navigate the post-secondary system and access the institutional and community supports available.


1. Indigenous Student Support and Engagement
a. Collaborates with internal and external partners to identify supports, develop engagement strategies and obtain input in the development and implementation of wrap-around support services;

b. Makes and receives referrals, when appropriate and follows up to ensure referral accuracy, as appropriate;

c. Identifies students at risk or in crisis and proactively connects students with the appropriate resources and supports;

d. Advocates for students who may have unique life experiences or situations that fall outside normal processes practices or policies;

e. Facilitates small and large group meetings and workshops for Indigenous students on Douglas programs, services and opportunities (e.g., student life, student services, etc.);

f. Promotes Indigenous student participation and active engagement in activities such as community events that serve Indigenous students, orientations, workshops, Douglas Students' Union clubs and initiatives supporting Health and Wellness;

g. Develops new student orientation materials and delivers a variety of orientation information to individuals and/or groups;

h. Works closely with Student Life to provide new student orientation activities, events and services for Indigenous Students;

i. In consultation with the Indigenous Student Coordinator, develops a schedule of Elder in-Residence visits and assists the Elder in providing culturally appropriate programming for students;

j. Develops, plans and organizes Indigenous student engagement activities, including evening/weekend activities and special events to recognize national days/weeks/months of significance for Indigenous community members, and for the College community's Indigenization goals;

k. Initiates, implements and coordinates activities, programs and services that enhance Indigenous students' engagement, sense of belonging at the College, and holistic wellness.

2. Program Review
a. Reviews and implements best practices in Indigenous student support based on Indigenous ways of knowing and student development theory;

b. Consults with, reports, and makes recommendations to internal stakeholders on issues that affect the recruitment, challenges, administrative barriers, retention and success of Indigenous students;

c. Collaborates with Student Life to review, design and implement mentorship programs, Student Affairs support programs and interventions aimed at improving retention of Indigenous students, including collaborative initiatives with communities and/or Faculties.

3. Promotion and Outreach

a. Builds and maintains relationships with key internal stakeholders such as Enrolment Services, Learning Centre, Counselling, Accessibility Service, Student Life, and the DSU ;

b. Responds to requests for information about Indigenous Student Services and supports;

c. Works closely with the SAS Communication Officer to plan, implement and evaluate marketing for Indigenous Student Services events and programs;

d. Contributes to the creation or updating of brochures, posters, media guides to promote Indigenous student recruitment;

e. Works closely with the Future Students' Office to provide: outreach services to Indigenous organizations, and institutions (e.g. career fairs, recruitment events, etc.), by making presentations to individuals, small and large groups and from education fair booths, on Douglas College programs and courses;

f. Develops and emphasizes partnerships through interdepartmental activities and events; co-sponsor or assist appropriate events and activities sponsored by College offices and departments.

4. Administration and Operations
a. Uses knowledge of systems, policies, procedures and exercises professional judgement to solve unusual or complex problems;

b. Updates, safeguards, maintains student records in accordance with applicable legislation and policy;

c. Participates in ongoing training to ensure a deep knowledge based in a wide variety of College service areas;

d. Develops and maintains a working understanding of the function of each of the College's student support services in order to appropriately guide students to necessary supports;

e. Identifies gaps and provides recommendations on College policy and procedures that may impact or act as barriers to Indigenous students;

f. Liaises with Facilities, and external partners to schedule Indigenous Student Services activities and programs;

g. Collects and enters data into the appropriate database/spreadsheet; creates, distributes and presents reports/statistics; analyzes student feedback and makes recommendations for improvements;

h. Maintains the day-to-day operation of Indigenous student services offered at the College.

i. Supervises the work of Student Assistants and/or Co-op Students, including:

a) identifies, interviews and hires Student Assistant and/or Co-Op positions under the direction of the Supervisor;

b) designs and implements appropriate training experiences, and acts as a professional mentor to student employees;

c) coordinates the scheduling and daily operations of this group; including monitoring absences, providing time sheet approval and ongoing feedback on performance.

5. Other Related Duties
a. Other duties as assigned.
To Be Successful in this Role You Will Need
    •Minimum Bachelor Degree in a related field combined with two years of field experience (e.g. Child and Youth Care, Psychology, and Social Work) from an accredited institution with a minimum of one year related experience. An equivalent combination of related education, training and experience may be considered. •Indigenous ancestry preferred, with a strong knowledge and understanding of Indigenous urban and land-based cultures, students' social and educational needs, including the importance of cultural identity and community resources. Equivalent experience, training and extensive knowledge of and work with Indigenous organizations may be considered if not of Indigenous ancestry. •Experience working with Indigenous populations and/or at-risk youth who experience significant academic, social and economic challenges. •Demonstrated ability with using a trauma-informed approach to communicate supportively and effectively with students who are vulnerable and display complex risk factors. •Proven aptitude for gathering information and researching community agencies and events to support initiatives for Indigenous student success and engagement. •Proven ability to work independently with minimum direct supervision, establish priorities and meet deadlines. •Demonstrate ability to exercise independent judgement in organizing, selecting and interpreting information, reconciling deviations from standard methods and resolving problems. Proven analytical and decision-making skills. •Exercise initiative and be a creative problem solver while using sound judgement. •Proven ability to develop, establish and maintain strong working relationships across campus services including Enrolment Services, Indigenous Student Services, Learning Centre, Counselling and Accessibility Services; •Proven ability to interact with a high degree of professionalism, empathy, discretion and confidentiality; •Ability to identify and implement opportunities for process improvement or new opportunities; •Demonstrate ability to be compassionate and maintain a high degree of confidentiality with respect to instructional and student related information. •Demonstrate inter-personal skills for communicating courteously, and liaise effectively in person, in writing, or over the telephone. Demonstrate ability to collect relevant information to manage and resolve conflicts. •Demonstrate ability to work as an effective team member across several programs and maintain good working relationships with staff, faculty, administrators, students, community stakeholders, and the public. •Demonstrate ability to speak to small and large groups in informal and formal settings. Ability to give effective, verbal presentations as well as use technical media tools and equipment, at information sessions and to the public. •Demonstrate ability to use standard office software (such as, but not limited to, Microsoft Office) as well as specialized software required to create presentations, maintain websites, social media sites, and college systems. Knowledge of Banner is an asset. •Experience supervising or mentoring students an asset. •Ability to work a flexible work schedule which may require occasional evenings and possibly weekends. •Ability to work at both Coquitlam and New Westminster Campus. •Access to reliable transportation for travel between campuses and to attend events.
Link to Full Position Profile Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check Yes

Posting Detail Information

Open Date 09/14/2022 Close Date Open Until Filled Yes Special Instructions to Applicant
Interested applicants must submit their application and all required documents online on the Douglas College Career Site . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by September 21, 2022. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
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