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Telmediq (SmartPager) Logo

Implementation and Support Consultant

Reference ID: implementation-and-support-consultant
Information Technology
Full Time
Victoria, BC     

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The Role

TelmedIQ is looking for bright, talented people to help us continue to build and evolve our next generation secure communications platform. For this role, TelmedIQ is seeking an Implementation and Support Consultant motivated to be part of a team whose goal is to revolutionize Healthcare Communications.

We have a fun culture, a share ownership plan, and a relocation allowance or travel allowance if you work outside one of our head office areas.

You will work with our external customers, and internal multidisciplinary team of developers, designers, services and sales professionals who are focused on the next generation of Healthcare applications and workflows. Our team members are recognized as thought leaders in mobility, development and UX.

In this role you will be a lead driver furthering our Customer Onboarding process, and conduct on-call support. This position is ideal for a support professional with a background in technology, and experience implementing software solutions in a distributed environment for small or medium size organizations.   We are looking for someone who will bring passion and drive towards ensuring our high quality of service is maintained.

TelmedIQ is looking for an Implementation and Support Consultant to join our growing team in Victoria.

You will have experience in providing technical support to a customer base primarily via telephone and email. You will also be involved in account setup and provisioning. There will be an ‘On Call’ element of the role where you will be expected to be available for rapid response to customers outside of regular business hours on a periodic basis. You will also have an opportunity to contribute to the build-out of our support organization including the implementation customer facing content.

We are small and growing team, and as a result this role has a lot of upward mobility as well as an aggressive employee ownership plan. Your DNA will be that of a challenge seeker and a problem solver. You are not happy with the status quo.

Primary Responsibilities

  • Provision new customer accounts onto our service.

  • Provide on-call technical support, either via telephone, email, directly with end users, diagnosing and resolving product and installation issues.

  • Create and maintain content for a customer facing knowledge base.

  • Create and/or Contribute to ongoing process improvement and help us maintain a top performing support and operations organization.

Skills and Requirements:

  • A minimum of 2+ years’ experience in a technical service and/or customer service support role, preferably in the high-tech environment.

  • A degree or certificate in a technical field (Engineering, Computer Science, IT) is preferred.

  • Excellent written and verbal communications skills in dealing with customers in a courteous and professional manner.

  • Strong problem-solving and investigation skills to resolve customer issues to satisfaction.

  • Ability to work independently and show good judgment in decision making based on process guidelines and customer satisfaction requirements.

  • Proficient in English.

  • A criminal background check will be performed as part of the application process.

Posted: September 30, 2016
Closes:November 29, 2016
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About Telmediq (SmartPager)

TelmedIQ solves fundamental challenges, risks, and financial costs associated with poor communications often found in healthcare organizations.  Medical organizations use our solutions to stre...