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Human Resources Manager

Vancouver, BC
Full Time
A month ago
75,000 to 89,000 per year

People & Culture Manager

Location:                    Granville Office, Vancouver, BC – remote during COVID

Reporting to:             Director, People & Culture

Job status:                 Full-time, permanent


Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.


HERE’S WHY IT’S SO GREAT TO WORK WITH US. Aside from being surrounded by a friendly, inclusive, dedicated team, Canuck Place offers employees up to 20 days’ vacation (pro-rated to their full-time equivalency), an 100% employer-paid benefits package, Municipal Pension Plan (MPP), a Health Spending account that provides up to $500 annually to provide additional coverage for health and wellness activities/services, informative lunch and learns, as well as various learning opportunities. Canuck Place Children’s Hospice also has a ‘Care For the Caregiver’ committee who provides ongoing, creative activities to connect us with one another as a reminder that it’s ‘this’ moment that really counts



Reporting to the Director, People & Culture, assists in provides leadership and guidance to the entire organization.  Supporting management of the full scope of People & Culture services and ensure solutions and initiatives are consistently aligned and effectively implemented throughout Canuck Place Children’s Hospice (CPCH)


Broad Scope

  • Supports the development, process, and implementation of initiatives to align with CPCH strategy including:   internal and external recruitment, compensation, pay/benefits, performance management, succession planning, attraction and retention, employee surveys, engagement, morale, stay interviews, turnover, exit interviews, wellness, health and safety, diversity and inclusion, training and development
  • Works closely the Director, People and Culture and the team, to influence and implement innovative HR strategies and programs based on proven people practices to support a high level of employee engagement and the achievement of CPCH objectives and meet Accreditation Canada Standards required of the organization
  • Coaches and advises on matters of employee engagement, morale and long term development
  • Builds effective relationships with staff to understand CPCH needs; identifies linkages among key issues and proactively introduces innovative solutions
  • Develops an effective network of external contacts to maintain a perspective and awareness of HR issues
  • Researches and continually builds knowledge of best practices, trends and developments in People & Culture and makes related recommendations to improve the delivery of services
  • Develops and maintains effective relationships with service providers and stakeholders
  • Participates on and/or leads a variety of internal committees in order to provide people and culture support and input e.g. Culture Committee, Diversity & Inclusion, Green Team, Occupational Health & Safety, Staff Day, Truth & Reconciliation etc


  • Provides technical guidance, advice and support for the optimum application of People and Culture practices including:  performance management, learning and development, recruitment, recognition and compensation
  • Is accessible to all employees and proactive in employee relations including:  sourcing and listening to employee input and keeping employee satisfaction in the forefront  
  • Coaches managers: on applying People & Culture policies and procedures to maintain a framework of fairness; building a leadership style that supports our core values and objectives; employee relations, etc.
  • Supports managers and employees in resolving conflicts in order to foster a climate which encourages open communication and contributes to harmonious working relationships
  • Acts as a change agent to effectively carry out implementation of new initiatives and programs

Specific Projects

  • Leads space planning for staff at the Granville office and Glen Brae hospice
  • Manages the implementation of the new HRIS and on-boarding module
  • Oversees the transition from the existing Applicant Tracking System to a new one
  • Administers the population of Confluence as an all staff information resource for staff
  • Ensures that Trello is current to keep all team related tasks and projects on track
  • Develops, updates and maintains a dashboard of appropriate metrics to assess staff needs and engagement
  • Supports the privacy requirements of the team – ensuring we are following best practice and managing documentation/information appropriately
  • Manages the 360 process for staff
  • Supports and manages volunteers for the team as required
  • Acts as the lead and supports the implementation of the National Standard of Psychological Health & Safety
  • Actively seeks out additional ways to support staff’s mental health and provide appropriate resources and training
  • Researches potential sources of grants and funding that would support the strategic objectives of the department
  • Facilitates internal training opportunities to support a positive, inclusive culture
  • Point person with the International Federation of Coaches to embed a coaching culture at CPCH
  • Participates in the Mindful Leader program and presents to staff on relevant topics
  • Manages the Accreditation process for Canuck Place for the People & Culture department
  • Designated point person between the People and Culture team and the Volunteer Support Services department, supporting their work where appropriate



Education and Experience

  • Completion of a Degree or Diploma in Business with a major in Human Resources or equivalent experience
  • CPHR designation preferred
  • A minimum of 5 years of broad experiences in HR generalist capacities, with at least 3 years in a leadership capacity.  Non-profit HR leadership experience desired
  • Proven experience in training staff on soft skills

Skills and Abilities

  • Strong background in core HR functions with an understanding of their applied practices and principles and skills in the planning of and the delivery of human resource programs
  • Strong working knowledge of Employment Standards Act of B.C., Human Rights Code, Worker Compensation Act, Occupational Health and other relevant employment legislation
  • Sound knowledge or ability to learn the details of respective collective agreements, including the NBA/BCNU and HSP/HEABC collective agreements
  • Personal values well-aligned with those of CPCH: demonstrated through work or community involvement
  • Able to anticipate staff and team needs and takes action to meet their expectations. Continually searches for ways to increase their satisfaction
  • Demonstrated ability to think and work strategically and operationally
  • Strong leadership, organizational, and planning skills
  • Demonstrated ability to provide progressive and innovative approaches in the development of people and culture strategies
  • Excellent written and spoken English
  • Familiarity with payroll, HRIS, Applicant Tracking Systems and other HR related systems
  • Good problem solver that sees problems as opportunities; can mediate and facilitate effective resolution of issues and conflicts. Able to deal with sensitive situations and confidential information and apply excellent judgment, diplomacy and discretion in all situations
  • Develops effective and trusting relationships with managers and all staff; is approachable and open to the views of others. Able to work quite independently and model a collaborative work style
  • Fosters diversity and cultural awareness at work; brings CPCH’s mission and vision to bear through HR practices that result in a respectful and representative work force

Personal Attributes

  • High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor
  • Excellent time management skills
  • Demonstrates flexibility that allows you to work with high energy, creative people
  • Able to thrive and effectively manage priorities in a changing, ambiguous environment


  • Contributes to the CPCH culture by understanding and supporting our Mission and Vision and actively modeling our Values
  • In accordance with the strategic directions of CPCH, patient safety is a priority and a responsibility shared by everyone at CPCH.  As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position
  • Protects the health, wellness and safety of self and others by complying with applicable regulations and standards, safe work practices and procedures established by CPCH
  • Employees must report any health hazards and unsafe conditions to their supervisor for corrective action as soon as possible
  • Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland
  • A vehicle and clear driving record may be required for this role
  • At the discretion of Canuck Place Children’s Hospice, the information in this job description may be reviewed and revised, as required, to meet the needs of the organization


Please submit your cover letter and your resume at This position will remain open until filled. We recognize the importance of a diversified workforce, and we encourage First Nations, Inuit and Metis candidates, members of visible minorities and persons with disabilities to apply.

We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.

Human Resources