You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
Sierra Systems

Helpdesk Director

Location
Vancouver, BC
Details
Full Time
7 days ago
Req ID: 102441

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Director to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Duties include, but not limited to:

•Manage delivery of Service Desk services to the BC Health Authorities and collaborate with the Delivery Executive as well as the client leadership team.
•Collaborate on all active improvement initiatives utilizing Project Management approach
•Assist in leading the team in building and maintaining standard documentation for governing processes and toolsets for an effective Service Desk
•Lead your team to conduct routine compliance audits against published standards
•Evaluate and recommend corrective actions against procedural issues reported
•Support and coach your leadership team as well as other team members
•Contribute and/or prepare executive leadership reports and presentations to sustain continuous improvement
•Interface and communicate with project team and leadership within highly-matrixed organization
•Collaborate with NTTD ServiceDesk peers and delivery organization to bring global best practices to the operation

Qualifications:

•Service Desk leadership experience in NTT Data Services
•5+ years of Project Management, PMO and/or resource management experience
•5+ years experience in Service Desk operations or related work experience.
•3+ years working on medium to highly complex projects
•Proactive approach to problem solving and resolution
•Excellent communication skills (verbal and written) in English
•Ideal candidate will be detail and process oriented, and possess strong organizational, analytical skills
•Expertise with MS Office suite (Word formatting, PowerPoint animations, Excel macros, pivot tables, charts / graphs)
•Experience working with various IT infrastructure teams (Service Desk, Field Services, Desktop Services, Asset Management, Service Management, Windows, UNIX, LAN/WAN, Firewall, Storage/SAN, etc. technologies) is preferred
•Strong team working skills across geographically dispersed virtual teams.

LI-NAM

INDICS

For more information contact me;jonathan.jokubaitis@nttdata.com

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Segment: Manager, Consulting, Unix, Network, Project Manager, Management, Technology
Category
Information Technology