Overview

Job Skills / Requirements

Summary:

The Shift Security Supervisor is responsible for overseeing and coordinating the delivery of high-quality security services during an assigned shift within a healthcare environment. This role acts as a liaison between the Site Supervisor and frontline Security Officers, ensuring operational effectiveness, staff performance, and compliance with all policies and procedures.

The position requires strong leadership, sound decision-making, and the ability to manage competing priorities in a dynamic and often high-pressure setting. The primary objective is to maintain a safe, secure, and professional environment for patients, staff, visitors, and property.

The Shift Supervisor will be working closely with and reporting directly to the Site Security Supervisor.

Duties and Responsibilities:
• Supervise Security Officers on shift, ensuring a high standard of professionalism, customer service, and performance
• Act as the primary on-site point of contact for SOC, clinical teams, facilities, and client representatives
• Enforce all Paladin and client policies, procedures, and site orders
• Ensure completion of accurate and timely daily reports and incident reports; follow up on deficiencies
• Monitor officer performance and conduct coaching, recognition, and corrective action as required
• Conduct site orientation and training for new staff, ensuring onboarding requirements are completed
• Maintain awareness of staffing levels and assist with scheduling and shift coverage as needed
• Coordinate coverage for absences, including short-notice book-offs and emergency situations
• Address and resolve operational issues, escalating concerns where required
• Follow up and solve customer/client concerns and queries as well as make recommendations to the Site Supervisor to improve security policies and processes
• Ensure all incidents, WorkSafe injuries, and safety concerns are reported promptly
• Maintain accurate documentation of all activities and incidents, including support of monthly site audits and deliverables
• Respond to emergency situations and provide leadership during incidents
• Promote a positive patient experience through professional and empathetic interactions
• Perform additional duties as assigned by the Site Supervisor

QUALIFICATIONS:

Education and Experience
• Minimum 2 years of healthcare security experience or an equivalent combination of education and experience
• Completion of Paladin Supervisor Training, or willingness to complete
• Previous acting supervisor, supervisor or leadership experience is considered an asset
Skills and Abilities
• Strong leadership, organizational, and problem-solving skills
• Effective communication skills, both verbal and written
• Demonstrated professionalism and strong interpersonal skills
• Ability to work effectively in a fast-paced, high-pressure environment
• Ability to manage routine and emergency situations calmly and efficiently
• Strong knowledge of site orders, healthcare security practices, and safety protocols
• Proficiency with security systems including CCTV, access control, fire systems, and WinTeam
• Proficient with Microsoft Office applications
• Strong report writing and documentation skills
• Physical ability to perform the duties of the role, including the ability to maintain all Use of Force training and qualifications

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position