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Paladin Security
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Healthcare Dispatch Operator (Operations)

Reference ID: 233572
Law Enforcement and Security
Full Time
Burnaby, BC     

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The Healthcare Dispatch Operator ensures a 24/7 communication link between Paladin employees, its varied client base, on€call management personnel and provides a centralized escalation point 24 hours a day, 7 days a week. This position requires that all operators be prepared to provide an exceptional level of service and support to both our internal and external customers and all Paladin employees. Reporting to the Senior Operations Manager, the Dispatch Operator is responsible for all aspects of call taking, dispatching, and ensuring a 24/7 escalation process is followed when all resources and call€out lists have been exhausted.

Job Skills / Requirements


Flexible Hours Being a full service security provider, Paladin Security has a variety of shifts to offer our employees including full-time and part-time hours during days, afternoons and graveyards.
Extensive Training With access to over 70 safety and security-related courses, we offer our employees an extensive range of company-paid training opportunities.
Recognition Paladin is the industry leader in employee rewards, recognition and incentive programs. We present monthly awards to recognize our employees for their outstanding efforts.
Opportunity Thanks to our record growth, Paladin Security has new positions being created all of the time allowing room for advancement within the company. We also encourage and help our employees pursue careers in the law enforcement field.
Competitive Pay At Paladin, we have higher expectations for performance than our competitors do, but we are also prepared to pay more to maintain those standards.

Typical Duties & Responsibilities:

Handle all calls in a professional and calm demeanor.
Maintain a good rapport with all Paladin employees and management staff, while being cognizant of the confidential information that must be handled and maintained by this position.
Dispatch alarm response calls effectively, concisely, and within designated time frames.
Respond to bookoffs, accident calls and emergencies. Escalate problems that cannot be auctioned, or resolved by you. Report any issues, with full details via email, or other designated forms of pass on process, in a timely manner.
Enter all special coverage or any other relevant coverage in system as soon as possible. Escalate any scheduling issues to the Scheduling department and the Field Manager when necessary.
Perform and document both On/Off duty checks as well as hourly checks as stated by Paladin Policy and WorkSafe BC policy.
Complete any other tasks given by the Operational Control Centre Management Team.

Additional Information / Benefits

Application Deadline: Friday October 28, 2016

All interested applicants are encouraged to apply online through Only those applicants who are short-listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Special Incentive Plans

Screening Requirements: Criminal Background Check

This job reports to the Senior Operations Centre Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1

Posted: October 18, 2016
Closes:December 17, 2016
Email Address:
Company Info
5001-10,000 employees

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About Paladin Security

Paladin Security has the highest pre-employment standards in the security industry. In fact, a large part of our clients' satisfaction is derived from the people we attract and retain over the long...