You're using an older version of Internet Explorer that is no longer supported. Please update your browser.
You're using an older version of Internet Explorer and some functionality may not work as expected. Please update your browser for the best experience.
Ivanhoé Cambridge Inc. Logo

Guest Services Representative

Reference ID: 4458
Customer Service and Support
Full Time
Victoria, BC     

Share job:

Ivanhoé Cambridge, a global real estate industry leader, invests in high-quality properties and companies in select cities around the world. It does so prudently with a long-term view to optimize risk-adjusted returns.


Founded in Quebec in 1953, Ivanhoé Cambridge has built a vertically integrated business across Canada. Internationally, the Company invests alongside key partners that are leaders in their respective markets.


Through subsidiaries and partnerships, Ivanhoé Cambridge holds interests in close to 500 properties, consisting primarily in office, retail, residential and logistics real estate.


Ivanhoé Cambridge held more than Cdn$55 billion in assets as at December 31, 2015. The Company is a real estate subsidiary of the Caisse de dépôt et placement du Québec ( ), one of Canada's leading institutional fund managers. For further information:


Department: Mayfair Shopping Centre

Position type: Casual


Specific accountabilities

Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner


  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
  • Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services Kiosk;
  • Interact with shoppers and retailers in a courteous and efficient manner;
  • Sell shopping centre gift cards and balance sales to transactions;
  • Project a positive attitude over the telephone and in person;
  • Develop and maintain strong relationships with retailers and educate them about the centre's services;
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services;
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
  • Conduct all service functions of the Customer Relations/Guest Services kiosk;
  • Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, Gift with Purchase's, special event ticket sales, etc.;
  • Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
  • Participate in special projects and assumes other duties and responsibilities as assigned.


Key requirements

  • High school education;
  • Previous customer service experience preferred;
  • Positive attitude and a strong desire to provide excellent customer service;
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
  • Strong written and oral communication skills, multilingual skills a plus;
  • Conflict resolution/management skills;
  • Must be friendly, approachable, proactive and solution focused;
  • Computer skills;
  • Flexible and able to work weekends, nights and holidays (10-20 hours per week).


If you are interested in this challenge, please submit your resume.


You have everything to gain!


When you join the Ivanhoé Cambridge team, you are eligible for employment benefits and a pension plan that are among the best in the industry. Our many health and wellness programs encourage you to balance your work and personal lives and fulfil your desire for social involvement, while maintaining a healthy lifestyle. At Ivanhoé Cambridge, you will have many opportunities to develop your skills and thrive professionally, in Canada or elsewhere in the world. Our initiatives aimed at creating an exceptional working environment that inspires our employees to give the best of themselves elevated Ivanhoé Cambridge into the ranks of Canada’s 50 Best Employers, 100 Top Employers and 10 Most Admired Corporate Cultures.

Posted: October 12, 2016
Closes:November 30, 2016
Email Address: