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Ivanhoé Cambridge Inc Logo

Guest Services Representative - Oakridge Centre

Reference ID: 4435
Customer Service and Support
Part Time
Vancouver, BC     

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Oakridge Centre & Office Tower

Specific accountabilities

  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities;
  • Proactively seek opportunities to create memorable customer interactions assist customers & provide excellent service;
  • Interact with shoppers & retailers in a courteous and efficient manner;
  • Sell Oakridge Gift Cards & familiarize all areas of the Store Financial program;
  • Project a positive & a “can do” attitude over the telephone & in person;
  • Develop & maintain strong relationships with retailers & educate them about the centre's services;
  • Assist guests by providing directions/information, answering questions, & performing other centre specific services as assigned;
  • Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
  • Conduct all service functions of the Concierge Desk;
  • Assist in development & execution of existing & new Concierge Programs;
  • Maintain day to day service & administrative tasks related to Concierge;
  • Work with the Concierge Supervisor to oversee Concierge Representative training;
  • Assist with promotional events as required;
  • Be aware of the Concierge Manual & the centre’s Crisis Management Manual & maintain a clear understanding of Concierge’s role & areas of responsibility as outlined in the plan;
  • Participate in special projects & assumes other duties & responsibilities as assigned.

 Key requirements

  • High school education;
  • Previous customer service experience preferred;
  • Positive attitude & a strong desire to provide excellent customer service;
  • Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers & all of the shopping centre personnel;
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
  • Strong written, oral communication & listening skills;
  • Conflict resolution/management skills;
  • Must be friendly, approachable, proactive & solution focused;
  • Computer skills including: Word & Excel;
  • Flexible & able to work at least twice a week, weekends, nights & holidays.

If you are interested in this challenge, please submit your resume.

Posted: October 4, 2016
Closes:November 4, 2016
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