Hotel Guest Services & Housekeeping (Relocate to Port Renfrew, BC)

Job Summary

We are looking for a professional Guest Services and Housekeeping Associate capable of attending to our guests and establishment with integrity and attention to detail. The goal is to maintain a friendly, clean, and orderly environment for our guests and colleagues. The applicant will be serving our guests’ needs while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Responsibilities and Duties

• Greet guests with an approachable manner

• Answer inquiries in person, via email and telephone, using professional language and etiquette

• Address concerns and requests with patience

• Make and manage accommodation reservations

• Process all guest check-ins, check-outs, room assignments, deposits, and room payments

• Maintain equipment and promptly notify superiors of any damages, deficits, and disturbances

• Provide directions and up-to-date information about local amenities and features to guests

• Assist guest by answering inquiries about our adventure activities and inform guests of activity style, physical requirements, duration, and cost

• Maintain the highest of standards in cleanliness and excellence

• Ensure all rooms are cared for and inspected according to standards

• Monitor inventory levels of all linens, cleaning products, and consumable products as appropriate

• Demonstrate extensive product knowledge of all cleaning products

• Maintain equipment and promptly notify the maintenance department of any damages or deficits

• Adhere and enforce strict rules regarding health and safety and be aware of all company-related policies and procedures

• Strong product knowledge of our 'locals first' approach to retail stock

• Perform other tasks or projects as assigned by management, which may include cross training for other positions within the company

Qualifications and Skills

• Minimum of 2 years of Hospitality/Housekeeping experience in a Customer Service or Housekeeping role within a resort or hotel environment

• Strong personal interest in outdoor education and adventure tourism

• Experience working with families or children

• Strong communication skills to confidently explain information and converse with guests

• Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.)

• Organizational skills to effectively process all reservations, purchases, paper work, and reports

• Ability to read, write, and speak English

• Proficient in at least one other language (French, German, Spanish)

• The ability to maintain a motivated and organized environment for fellow team members

• Ability to multi-task and maintain a professional and upbeat demeanor while under pressure

• Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time

• Ability to read, write, and speak English

• Strong time management skills

• Physical requirements: walk, stand, twist and bend for periods of time and able to lift above 50lb. Be able to hear, speak and see without impairment

** Staff Accommodation Available **

** Must currently reside in Canada or have valid work permit **

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