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Wild Renfrew

Hotel Guest Services & Housekeeping (Relocate to Port Renfrew, BC)

Full Time
A month ago
17 to 21 per hour

Job Summary

We are looking for a professional Guest Services and Housekeeping Associate capable of attending to our guests and establishment with integrity and attention to detail. The goal is to maintain a friendly, clean, and orderly environment for our guests and colleagues. The applicant will be serving our guests’ needs while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Responsibilities and Duties

  • Greet guests with an approachable manner
  • Answer inquiries in person, via email and telephone, using professional language and etiquette
  • Address concerns and requests with patience
  • Make and manage accommodation reservations
  • Process all guest check-ins, check-outs, room assignments, deposits, and room payments
  • Maintain equipment and promptly notify superiors of any damages, deficits, and disturbances
  • Provide directions and up-to-date information about local amenities and features to guests
  • Assist guest by answering inquiries about our adventure activities and inform guests of activity style, physical requirements, duration, and cost
  • Maintain the highest of standards in cleanliness and excellence
  • Ensure all rooms are cared for and inspected according to standards
  • Monitor inventory levels of all linens, cleaning products, and consumable products as appropriate
  • Demonstrate extensive product knowledge of all cleaning products
  • Maintain equipment and promptly notify the maintenance department of any damages or deficits
  • Adhere and enforce strict rules regarding health and safety and be aware of all company-related policies and procedures
  • Strong product knowledge of our 'locals first' approach to retail stock
  • Perform other tasks or projects as assigned by management, which may include cross training for other positions within the company

Qualifications and Skills

  • Minimum of 2 years of Hospitality/Housekeeping experience in a Customer Service or Housekeeping role within a resort or hotel environment
  • Strong personal interest in outdoor education and adventure tourism
  • Experience working with families or children
  • Strong communication skills to confidently explain information and converse with guests
  • Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.)
  • Organizational skills to effectively process all reservations, purchases, paper work, and reports
  • Ability to read, write, and speak English
  • Proficient in at least one other language (French, German, Spanish)
  • The ability to maintain a motivated and organized environment for fellow team members
  • Ability to multi-task and maintain a professional and upbeat demeanor while under pressure
  • Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time
  • Ability to read, write, and speak English
  • Strong time management skills
  • Physical requirements: walk, stand, twist and bend for periods of time and able to lift above 50lb. Be able to hear, speak and see without impairment

** Staff Accommodation Available **

** Must currently reside in Canada or have valid work permit **

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About Wild Renfrew

Experience the adventure! Live and work at a remote resort on the West Coast of BC Spanning across the restaurant and hospitality industry Wild Renfrew hires many different positions. While work i...

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Hospitality and Tourism
51-200 employees