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Absolute Logo

Global Technical Support Specialist

Category:
Software and Programming
Customer Service and Support
Information Technology
Type:
Full Time
Location:
Vancouver, BC     

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The Global Technical Support Specialist resolves customer technical issues of moderate complexity in a timely and effective fashion, using customer service and technical skills. The work involves researching, testing, and replicating issues, as well as reviewing technical documentation and existing solutions, or devising workarounds and escalating true product issues to Level 3 Support.

We operate follow the sun support with set shift times starting as early as 6am or finishing as late as 8pm; we go the extra mile for our customers – so working hours flexibility is expected, but there are no swing shifts, and no graveyard shifts!

What You'll Need:

Skills

  • Customer service - effectively communicate both verbally and written
  • Initiative, tenacity, and a passion for supporting customers
  • Ability to prioritize and manage a high workload within a fast paced environment
  • Able to work independently whilst also contributing to the team
  • Technical troubleshooting and issue documentation

Experience

  • Experience of installation, configuration and troubleshooting of Windows Desktop, Mac and Android operating systems
  • Good understanding of software deployment and disk imaging solutions
  • Strong knowledge of firewalls, anti-virus and encryption products
  • Understanding of LAN/WAN networking configuration
  • Experience of writing and using basic database queries
  • Experience with one or more CRM or ticket tracking systems

Bonus points for:

  • Microsoft MSP/MCSA/MSCE
  • CompTia A+ or Network+ or Security +

Why Work For Us:

We are one of the largest software companies headquartered in downtown Vancouver. Our office is located near the waterfront where we have great views and close proximity to public transit, shops and restaurants. We produce our best results when we work together, so we’ve designed our new office to provide a bright and inspiring work environment with a variety of custom-built spaces so we can collaborate, communicate, and concentrate. We celebrate our wins in our large common areas where we hold hackathons, end of quarter celebrations, and monthly socials. We believe in a good work / life balance which is reflected in our annual employee retreat where it’s all about friends and family. To learn more about what it’s like to work at Absolute, visit the careers section of our website atwww.absolute.com or visit our YouTube channel.

Absolute is an equal opportunity employer.


Posted: December 10, 2016
Closes:February 8, 2017
Email Address:
Company Info
Size:
201-500 employees
Industry:
Technology

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About Absolute

Absolute provides persistent endpoint security and data risk management solutions for computers, tablets, and smartphones.

Our customers depend on us to provide them with a unique and tr...